Remote Operations Support Engineer – Energy Storage Platform

Who We Are - Our Mission

terralayr addresses the massive deficit in global energy storage.

Who We Are - Our Mission

terralayr addresses the massive deficit in global energy storage.

The over-indexing of electricity generation from renewable energy sources leads to large volatility on the energy grid. The main problem is that wind and solar farms are fluctuating and, by definition, unsteady—there is no sun at night, and it is not always windy. This increases the need for flexibility in the form of battery storage systems to balance the grid in times when supply and demand do not match.

By buying and developing grid-scale storage assets and virtually aggregating them across a layer, we are creating the world's first energy cloud. Imagine AWS for energy. Through the flexibility we secure, we can market flexibility-as-a-service and hedging products/power insurance to utilities, SMEs, and industrial players and create virtual storage capacity for PV and wind farms.

What We Are Hiring For - Your Role

Currently, we are looking for an Operations Support Engineer (m/f/d) to join our team. While our main office is in Berlin, with a tech hub in London, we are also open to hiring fully remote team members. Our ambition is to build the best team in the market, irrespective of the location where our talents are based.

As part of our Product and Technology team, you will be responsible for supporting and maintaining our operational fleet of virtual assets, and supporting the onboarding of users and battery assets to our platform. You’ll work closely with our engineering, product, and customer success teams to investigate and resolve issues, improve operational processes, and contribute to the overall stability and quality of our platform.

You will be joining at an early stage, with the opportunity to influence operations practices and help shape how we scale our operations.

Successful candidates deeply care about having a positive impact on accelerating the energy transition. We are seeking a candidate who can strike a balance between swift problem resolution and maintaining a high standard of service quality. Our ideal candidate is a team player who collaborates effectively across functions to deliver reliable, high-performance systems and ensure an excellent user experience.

What You Will Work On - Your Responsibilities

• Virtual Asset Fleet Management:
  Maintain our virtual asset fleet, ensuring high availability and accurate representation within our systems.
• Optimiser Management:
  Oversee and manage our optimise rs to ensure efficient energy dispatch and strategy execution.
• Market Operations:
  Handle critical daily processes including end-of-day nominations and managing imbalances to minimise risk.
• Process & Qualification Support:
  Support Ancillary services pre-qualification and handle the MAKO process to expand our market participation.
• Asset onboarding:
  Support both internal teams and third parties on the provisioning and onboarding of BESS assets to Layr.
• Incident and Problem Management:
  Work with engineering teams to escalate and resolve complex issues. Contribute to root cause analysis and implement long-term solutions to prevent recurrence.
• Knowledge Base and Documentation:
  Create and maintain internal documentation, FAQs, and support guides to help users and streamline support operations.
• Collaboration Across Teams:
  Collaborate closely with product, QA, and development teams to relay user feedback, report bugs, and support new feature rollouts or deployments.
• Continuous Improvement:
  Identify recurring issues and suggest improvements to processes, tools, or product functionality. Stay informed on system updates, patches, and relevant technologies to ensure best practices are followed.

• Experience:
  
  Proven experience as an Operations Support Engineer or in a similar technical support role, ideally within the tech or energy sectors, with a strong track record of resolving complex application issues and supporting critical systems. Ideally battery asset management - having gone through the prequalification process for anciliary sercvices is a good indicator of success.
• Strong…