3Rd Line Engineer; FTC

3rd Line Technical Support Engineer (12-Month FTC)

Location: North of England (required) - with travel to Hull and Newcastle 1-2 days per week
Employment Type: Full-time, 12-month Fixed Term Contract
Shift Pattern: 24/7/365
Salary: £40,000-£43,000 DOE

Our client is seeking two experienced 3rd Line Technical Support Engineers (internally titled Technical Operations Engineer) to join their 24/7 technical operations function. Working within a shift pattern, you will play a crucial role in maintaining stable, secure, and resilient infrastructure, networking, and security operations.

This is a remote position; however, and able to travel to sites in Hull and Newcastle 1-2 days per week as required.

• Deliver expert 3rd Line support across infrastructure, networking, and security
• Build and maintain strong relationships with stakeholders and technical contacts
• Monitor and optimise operational processes to ensure security, stability, and efficiency
• Support environments across routing, switching, WAN/LAN, and Firewall technologies
• Work with Fortinet SD-WAN, Cisco ISE, Cisco Meraki Wi-Fi, and related technologies
• Support and maintain security controls including SIEM, DLP, vulnerability management, CTI, and endpoint protection
• Contribute to ongoing automation initiatives and continuous service improvement
• Operate as part of a 24/7 support model following the shift schedule

• Strong knowledge of Infrastructure, Networking, and Security best practices
• Hands‑on experience with routing/switching, WAN/LAN, and physical + virtual Firewalls
• Proficiency with Fortinet SD-WAN and Firewall switch technologies
• Working experience with Cisco ISE and Cisco Meraki Wi‑Fi

• SIEM platforms
• Data Loss Prevention
• Vulnerability Management
• Cyber Threat Intelligence
• Endpoint Protection

• 4 Nights - 3 Days Off
• 3 Days - 1 Day Off - 3 Nights
• 3 Days Off - 4 Days
• 7 Days Off

This provides a balanced working rhythm with extended rest periods.

You should bring a proactive mindset, strong troubleshooting skills, and the ability to perform effectively in high‑availability environments

Sadly candidates who do not live in the North of England will not be shortlisted for this role.