QCS Field Service Engineer

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to the Service Manager. As a Home Based, Field Service Engineer in the Kent area, you’ll represent ABB on customer paper manufacturing facilities.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters – because the progress we make here creates real impact out there.

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

• Provide high‑level field and in‑house technical support, including out‑of‑hours support.
• Fulfil Service Agreement obligations, demonstrated by the use of ABB Service Pro and other reporting tools.
• Provide application support and software troubleshooting to customers, on site and by remote dial‑in.
• Advise clients on maintenance procedures, evolution, site planning, operational methods, process measurement and control.
• Travel to sites anywhere in the UK for above activities in addition to primary areas of responsibility.
• Prepare and write technical reports for internal and external use.
• Promote sales of maintenance services and equipment, including spare parts, and advise Sales department of possible sales leads.
• Assist Sales and Account management with preparation of quotations.
• Commission equipment in the field as part of the project team.

• Degree or HND in Electrical or Measurement & Control Engineering – essential
• Clean Driving Licence (UK) – essential
• Self‑motivated and able to work unsupervised – essential
• Demonstrate excellent customer focus – essential
• Good networking skills – essential
• Results orientation – essential
• Knowledge of Paper Industry – desirable
• Knowledge of ABB QCS or DCS systems – desirable
• Commercial awareness – desirable

• Competitive salary
• 25 days annual leave plus bank holidays
• Competitive contributory pension scheme
• Life assurance
• Flexible benefits scheme (includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)
• Internal mobility opportunities, mentorships & access to projects globally
• Employee Assistance Programme
• Generous employee referral scheme
• Company car or cash for car allowance
• Private medical cover for yourself
• Generous bonus scheme

The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry domain expertise coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems.

The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high‑power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminium smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, online sensors, actuators and field instruments.

Digitalisation solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.

Run What Runs the World.