IT Support Engineer/Field Engineer/MSP Engineer
Remote / Online - Candidates ideally in
Tickenham, Clevedon, Somerset County, BS21, England, UK
Listed on 2026-02-10
Tickenham, Clevedon, Somerset County, BS21, England, UK
Listing for:
Pivotal Recruit
Full Time, Remote/Work from Home
position Listed on 2026-02-10
Job specializations:
-
Engineering
-
IT/Tech
Job Description & How to Apply Below
Location: Tickenham
A growing Managed Service Provider (MSP) in the South West is seeking an IT Support Engineer / IT Field Engineer / MSP Engineer to support both remote IT support and on-site field engineering.
This role combines service desk support, Microsoft 365 administration, and field engineer site visits for domestic and small business clients. It is ideal for an engineer currently working in an MSP who wants career progression, leadership responsibility, and the opportunity to influence how IT services are delivered.
Key Responsibilities
IT support and service desk ticket resolution (remote support)
Field Engineer site visits for installations, upgrades, and fault-finding
Microsoft 365 administration (Azure AD, Intune, users, licensing, security)
MSP proactive support including patching, monitoring, and maintenance
Install, configure, and support Ubiquiti Uni Fi networking equipment
Windows and macOS support
Networking support including routers, switches, and Wi Fi
Work to Cyber Essentials Plus and IT security best practice
Follow MSP processes, documentation, and service improvement tasks Required Skills & Experience
Experience as an IT Support Engineer, Field Engineer, MSP Engineer, or Service Desk Engineer
Ideally previous experience working for a Managed Service Provider (MSP)
Experience working with ticketing systems and SLAs
Microsoft 365, Azure AD, Intune, Windows, macOS, and networking experience
Ubiquiti Uni Fi installation and support experience
Security-focused approach to IT support and field engineering
Customer-facing experience (IT, retail, hospitality, or similar)
Leadership experience or the ambition to progress into a senior or lead role
Full UK driving licence (field-based role) Benefits
Company van or mileage reimbursement
28 days holiday including bank holidays
Pension scheme
Home-based role with regular field engineering work
Training and certification support
Exposure to MSP tools, processes, and security frameworks
Company-provided hardware, software, tools, and branded clothing
You will join a small, experienced team with a supportive, people first culture
Apply now
Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×