Field Service Representative - Las Vegas, Nevada

Overview

Liquid Power Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. LSPI provides flow improver solutions to maximize pipeline flow potential while increasing operational flexibility, capacity and economic performance. LSPI operates in more than 35 countries, treating more than 12 million barrels of hydrocarbon liquids per day. LSPI brands include Liquid Power™, Extreme Power® and Refined Power™.

LSPI consistently recruits the best and brightest. Put your valuable skills to work and join us!

The Field Service Representative (FSR) provides field support across LSPI’s North American customer base in all aspects of injection equipment and product management. This is a hands-on technical position requiring electrical and mechanical acumen. Equipment management includes injection system installation and site start-up, customer training on routine and preventative maintenance, safe equipment operation, and troubleshooting. Product management includes monitoring product history, usage, and condition;

training on product storage, recirculation, handling, maintenance, and spill and waste disposal procedures. These activities are conducted to meet customer needs within LSPI guidelines to ensure high product and injection system quality and reliability.

This position is a home-office based role. The ideal location will be within fifty (50) miles of Las Vegas, Nevada. The FSR must maintain a home office, a local parts/equipment/tool storage location, and an approved half-ton pickup truck. Travel by pickup truck or airplane is required 50% or more of the time.

• Provide support in all aspects of equipment management in a designated geographic area and/or in support of other FSRs in need of additional resources.
• Equipment management includes injection system installation and site start-up, preventive maintenance (PM) visits, responding to customer callouts and equipment questions, and troubleshooting.
• Serve as a responsible team member for all customer field-related equipment issues and for all field-related product management issues.
• Product management includes monitoring product history, usage, and condition; training on product storage, recirculation, handling, maintenance, spill and waste disposal procedures.
• Conduct training with customer field personnel on routine and scheduled preventative equipment maintenance, proper equipment operation, troubleshooting and safety practices; update training for new site personnel as required.
• Manage and maintain on-site injection equipment and product through regular customer site visits, phone calls, and review of live equipment monitoring data.
• Enhance product reliability in field locations through participation and training of customer field personnel on proper handling, transloading, recirculation, waste and disposal procedures.
• Continually update asset management database for work performed, product issues, and data related to equipment and product performance.
• Provide effective and courteous customer service, technical support, and troubleshooting via telephone and regular field visits.
• Facilitate purchasing of necessary non-standard components and spare parts, ensuring compliance with relevant company and department requirements.
• Order and maintain adequate inventory of parts and materials for all assigned locations to ensure availability for timely maintenance.
• Support Sales in developing commercial relationships and customer account strategies.
• Provide input to ensure products and injection systems meet customer needs and enhance LSPI’s marketplace image.
• Implement LSPI process objectives at customer field sites and maintain/improve LSPI’s Quality System procedures related to field implementation.
• Provide backup support and vacation relief to other team members as needed.
• Other duties as assigned.

• In-depth knowledge and understanding of safe work practices in plant and remote site operations, with a commitment to working safely without exception.
• Minimum 3-5 years of I&E and/or mechanical equipment/technical hands-on experience in an oilfield, manufacturing, chemical plant, or similar setting.
• Abi…