Field Service & Installation Engineer - Midwest Territory

Field Service & Installation Engineer – Midwest Territory

Join to apply for the Field Service & Installation Engineer – Midwest Territory role at Elementar Americas
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Location:

Minnesota, United States | Iowa, United States | Nebraska, United States | Indiana, United States | North Dakota, United States | South Dakota, United States | Illinois, United States | Kansas, United States.

Work type:
Full-time. Remote:
Partially remote.

Salary: $65,000 - $90,000 per year.

Elementar Americas, Inc. is a 100% owned subsidiary of Elementar Analysensysteme GmbH, based in Ronkonkoma, New York. It is a leading manufacturer of analytical instruments for the analysis of key elements such as carbon, sulfur, nitrogen, oxygen or hydrogen in chemical substances, pharmaceutical products, environmental samples, agricultural, food and feed products, petro-chemistry, education, research, and industrial quality control.

We are recruiting for a Field Service & Installation Engineer located in the Midwest area (Minnesota, Iowa, Nebraska, Kansas, Indiana, Illinois, North and/or South Dakota). The engineer will repair, maintain, install, train customers, and support customers via phone and email.

• On‑site installation, validation, repair, and maintenance of Elementar products—including elemental analyzers and peripherals.
• Providing technical training to customers, technical support personnel and service engineers.
• Accurate documentation and reporting of all repairs and product failures; provide design change and improvement recommendations when applicable.
• Maintain and control the engineer's spare part inventory according to company policies.
• Provide customers and other personnel with necessary support and documentation for instrument repairs, maintenance, and installations.
• Travel as required to provide service support to customers and other company personnel.
• Ensure timely submission of all necessary reports and paperwork.
• Promote sales of Service Contracts and Warranty Extensions.

• Bachelor's degree in Engineering, Chemistry, Biology, Geology or a similar scientific field (graduate degrees preferred).
• 3–4 years of experience with analytical instrumentation and applied knowledge of elemental analyzers.
• Effective communication with customers and support staff in person, via phone, or email.
• Ability to produce clear and concise maintenance documentation.
• Travel approximately 75% of the time with a valid driver’s license and passport.
• Experience working with a CRM system and Microsoft Office applications.
• Ability to work from a home office to provide remote technical support.
• Physical ability to lift up to 60 lbs.

• Comprehensive health benefit package.
• Competitive salary.
• Retirement savings account with company match.
• 20+ vacation days and 11 paid holidays.
• Paid leave of absences.
• Remote/Hybrid environment, working from home and in the field.
• Opportunity for long‑term growth and development.
• Open and dynamic team with flat hierarchies and short coordination channels.

Elementar Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other protected characteristics under federal, state, or local laws.