Field Service Engineer

Ipsen is a Drug Free Workplace

The Field Service Engineer role is a remote position servicing the Northeast US. Travel up to 90% of the time is required and must have a home base within New York or Connecticut. This role involves extended travel during the training period, with assignments away from home for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.

Our robust benefit plan begins on day 1, no waiting period. We offer a generous 401(k) plan with company match, travel time paid, per diem and bonus potential up to 20% of your base salary.

• Plan and coordinate assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services.
• Ensure first-class service performance in quality of execution, speed of repair, and appearance towards the customer.

• Identify technical issues of heat treatment equipment at the customer site
• Execute service jobs at the customer site, including troubleshooting, preventive maintenance, repairs, calibrations, etc.
• Document performed service jobs and record possible warranty claims
• Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
• Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
• Act as first point of contact for customers with existing service contracts
• Plan and schedule service jobs in coordination with the HUB Lead
• Accurately and timely record hours worked and job assignments within the time & attendance system
• Accurately and timely submit expense reports for review and approval
• Works safely and follows all Ipsen safety protocols and policies

• Possess knowledge of the heat treatment industry
• Possess knowledge and ability to maintain heat treatment equipment
• Very good verbal and written communication skills (internal as well as external)
• High level of customer orientation and customer service mentality
• Possess strong mechanical and electrical aptitude and skills
• Knowledge of basic computer operations (e.g., MS Office, ERP, CRM type systems)
• Ability to promote a professional appearance and represent Ipsen positively
• Ability to promote cross-selling opportunities
• Possess good problem solving and troubleshooting skills with a hands-on mentality
• Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
• Ability to maintain a valid driver’s license and possess the required automobile insurance coverage as stated in the Ipsen Travel Policy
• Ability to travel as required via automobile, airplane or other means

• High School Diploma or GED equivalent required
• 5+ years of related industrial equipment operation and/or maintenance experience required, preferred in the heat treatment industry and/or completion of an intensive industry training program
• Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran