Field Service Engineer

Job Title:

Field Service Engineer Job Description

We are seeking a skilled and experienced Field Service Technician to provide real-time troubleshooting and technical support for industrial automation systems. This fully remote position involves working third shifts to ensure 24/7 operational uptime for our customers, including high-volume distribution centers and healthcare fulfillment sites. Candidates should have an associate degree in Electrical Engineering Technology, Mechatronics, Industrial Automation, or a related field, or equivalent experience.

• Provide real-time remote technical support for the company's automation systems, including print-and-apply, conveyor, and bagging equipment.
• Monitor system performance and respond to alerts, alarms, or customer-reported issues during third shift.
• Troubleshoot PLCs, HMIs, sensors, motors, and other control system components using remote diagnostic tools.
• Collaborate with on-site personnel to guide mechanical or electrical adjustments and verify resolution.
• Document all support interactions, root causes, and corrective actions in the ticketing system.
• Escalate unresolved or critical issues to engineering or field service teams as needed.
• Participate in knowledge sharing and contribute to support documentation and training materials.
• Support continuous improvement by identifying recurring issues and recommending long-term solutions.

• Two or more years of experience supporting industrial automation systems, preferably in packaging or material handling environments.
• Strong understanding of PLC logic (e.g., Allen-Bradley, Siemens) and industrial control systems.
• Excellent troubleshooting skills and ability to work independently under pressure.
• Strong communication skills to clearly guide remote teams and document technical issues.
• Comfortable working overnight hours and participating in an on-call rotation if needed.

• Familiarity with tension-based systems, servo motors, and print-and-apply technologies is a plus.

This is a third shift position, Monday through Friday, with a start time around 10 or 11 PM MST. The role primarily involves phone and email support, with minimal travel required. However, training involves 80% virtual learning, with occasional travel to Colorado for hands‑on training with the machines. The position will transition from day shifts during initial training to night shifts, providing an opportunity for advancement and development.

The technician will benefit from paid travel time and expenses, as well as compensation for phone support even during periods of inactivity.

This is a Contract to Hire position based out of Phoenix, AZ.

The pay range for this position is $28.00 - $36.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 27, 2026.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccom