Field Service Engineer Customer Support

Job Description

The Field Service Engineer is responsible for customer satisfaction in all aspects of the job, including increased throughput, decreased downtime, regular Preventive Maintenance, and regular upgrades as deemed by Leica Microsystems technical staff. The role is a clear advocate for the customer (internal and external) and a steward for the company. This position reports to the District Service Manager and is part of the Life Sciences Service Organization.

The position is remote-based with a primary service area covering the Mid-Atlantic region, including a regular driving commute to the National Institutes of Health (NIH) in Bethesda, Maryland.

In this role, you will have the opportunity to:

Join Leica Microsystems, a Danaher operating company, and contribute to scientific discoveries while supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges.

Responsibilities

• Ensure customer satisfaction in all aspects of service delivery.
• Increase throughput and decrease downtime through effective field service operations.
• Perform regular Preventive Maintenance and upgrades as directed by Leica Microsystems technical staff.
• Act as an advocate for customers and a steward for the company.

Essential Requirements

• Associate's degree in mechanical, electrical, biological science, or military equivalent.
• 1 year of computer literacy (Microsoft Office Suite, Windows-based networking) and Good Documentation Practices (GDP).
• Minimum 3 years of troubleshooting skills and ability to use documentation for troubleshooting.
• Local travel is required; ability to travel overnight 40-50% of the time.
• Territory includes Maryland, District of Columbia, Virginia & West Virginia.
• A valid passport or equivalent for travel into Europe.
• Ability to lift 50 pounds.

Preferred/Additional Qualifications

• 2+ years of prior field service experience in a related field or military equivalent.
• Bachelor's degree in a science discipline or an engineering degree.
• Inventory management experience, including cycle counts, updating car stock, and returning aging inventory.

Benefits and Remote Work

Leica Microsystems offers a comprehensive benefits package and supports flexible, remote working arrangements for eligible roles. The hourly range for this role is $38.00 to $40.00, subject to change. This position may be eligible for bonus/incentive pay. A remote work arrangement is available; further information will be provided by the interview team.

EEO and Accommodation

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. Reasonable accommodations are available for applicants and employees with disabilities. If accommodations are needed during the application or interview process, contact: or

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