Field Service Engineer; FIELD REMOTE Milwaukee, WI

Field Service Engineer (FIELD REMOTE, Milwaukee, WI)

Job Overview

The Field Service Engineer provides highly visible customer support through the performance of on‑site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems. The engineer will instruct customers in the operation and maintenance of the system and serve as a company liaison with customers on administrative and technical matters for assigned projects. This role may include any aspect of field support and is not limited to system hardware and software, PCs, and networking/wireless networking.

Location
:
Remote field work out of Milwaukee, WI.

Job Responsibilities

• Install, maintain, validate, and repair Perkin Elmer and/or multivendor instrumentation at customer site with best‑in‑class service.
• Provide troubleshooting, repair, and qualification services for customers, including warranty services within a prescribed time frame and established maintenance protocols.
• Communicate 判 service offerings including training, support, software, laboratory services products, and field upgrades.
• Partner with customers to understand their analytical workflow and applications.
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient execution and service delivery.
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
• Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Proactively develop technical and soft skills to maintain and enhance Perkin Elmer’s value proposition to the customer.
• Enhance Perkin Elmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher level certification through participation in company‑sponsored training & development offerings.
• Complete all administrative tasks, including time reporting and training requirements.
• Maintain training and compliance in areas of health and safety, security, environmental, and operational aspects of daily activities.

Critical Skills

• Outstanding interpersonal, written, and verbal communication skills.
• Technical problem‑solving skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills:
  Outlook, PowerPoint, Word.
• Excellent team player彩 focus on customer satisfaction.
• Ability to follow written and verbal directions, read technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.

Basic Qualification

• Bachelor’s Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline plus 2 years direct experience with repair of laboratory equipment.
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline plus 4 years direct experience with repair of laboratory equipment.
• High School Diploma plus 10 years direct experience with repair of laboratory equipment.

Preferred Qualifications

• Experience using Microsoft 365.
• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software.
• Ability to travel by air, vehicle, and/or other means as business requires; travel will vary with territory requirements and customer base.
• Must have a valid driver’s license and maintain safe motor vehicle operation while performing duties.
• Vendor issued certification on relevant laboratory equipment.
• Knowledge of laboratory safety practices as defined by the company and/or the customer’s site safety code.

Working Environment

• Must be able to work in a laboratory and controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses).
• Job pace may be fast, and job completion demands may be high.
• Must be able to remain stationary more than
  -temperature perhaps…