Area Service Manager

Area Service Manager – Tuscany Region
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an Area Service Manager for the Tuscany Region.

Key Responsibilities

Coordinate all service activities with local technical organizations.
Responsible for data elaboration, consolidation and analysis with QM, to provide monthly reporting to Customers.
Continuous review and definition of improvements in after-sales service processes.
Acquire deep knowledge of existing service agreements (customer’s service contracts) and support the preparation phase accordingly to Epta’s policy.
Manage recall campaigns in coordination with quality/non-conformity and service organizations.
Manage preventive and actual cost analysis (with detail of materials, labor or outside subcontractors) for all service activities.
Scout new external providers (subcontractors), negotiate the rates and SLA.
Manage subcontractors by verifying the SLA, costs, overdues, certification and documentations.

Requirements

Professional experience in the role or similar of at least 4 years.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities.

Languages:

English and second language.
Highest Education Level: Engineering Degree.

The role may be performed from any location within the Tuscany Region.
Why work for Epta
At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way.
Join Epta, where you'll experience a great blend of new technologies and a modern workplace culture.
We take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues.
Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment.
Balance work and personal life perfectly with our flexible working hours.
Give back more than we receive:
Join our volunteering activities and help make the world a better place.
We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool.
Seniority level
Mid-Senior level

Employment type

Full-time
Job function
Other
Industries
Machinery Manufacturing
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