Submarine Field Support Engineer

Location:

Glasgow, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you;

whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.
** Field Service Engineer
**** Faslane
* *** Primary Purpose of the Role:
** As a Field Services Engineer, you will be responsible for the deployment, setting to work and in service support principally of Sonar and Electronic Warfare systems deployed on Royal Navy and export customers Ships / Submarines.

The role is based at HMNB Clyde, Helensburgh, but the nature of supporting the RN can mean a requirement to travel, sometimes at short notice – both across the UK and occasionally overseas – which the successful candidate would be expected to support.
** Principal Relationships:
*** Accountable through the Field Services Manager to the Head of Field Services Engineering
* Lead Field Services Engineer - ASW
* Other Field Service Managers and teams across the UK
* Other Field Services Engineers in your team
* Project teams  + Programme Managers  + Service Delivery Managers  + Project Planners
** Key Responsibilities and Tasks:
*** Support to both Royal Navy and Export Platforms in Defect Rectification:  + Act as primary on-site interface between Thales UK and RN Ships Staff  + Conduct front-line support including fault diagnosis and testing both in harbour within UK / foreign countries and acceptance trials at sea.  + Provide On-Call telephone support to our customers (Once at a suitable level of knowledge), both inside and outside normal working hours  + Conduct local training as required of other Thales engineers and also RN staff both alongside and at sea.  

+ Write site visit reports  + Support to both Royal Navy and Export Platforms Maintenance Periods / Refits:  + Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections.  + Conduct scheduled maintenance activities  + Escalate engineering issues to the Lead Field Services Engineer – ASW, Field Services Manager or Service Delivery Manager as required.  + Write post maintenance reports  + Weekly reports to the Lead Field Engineer - ASW/Field Services Manager/Service Delivery Manager as required    - Activities undertaken.
- Upcoming activities.
- Successes, challenges, opportunities.
- Identify any support required from the project or department.
* Be responsible for the Health and Safety of all Thales activities carried out by you and comply with the following:  + Risk Assessments.  + COSHH Assessments.  + Safe systems of work.
* Be ultimately accountable for your own day-to-day welfare
* Identification of your own personal and professional development.
* Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).
* You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position.
** Key performance Indicators against Responsibilities and Tasks:
** This role and the Field Service Engineering Team is continually monitored for performance and some of the following Key performance indicators (KPI’s) will be used
* Quality of work produced against agreed standards.
* Delivery to timescales.
* Delivery to budget.
* Performance against Thales key values.
* Performance against mandatory training and the development of team…