Field Service Engineer

Field Service Engineer

We are searching for the best talent for a Field Service Engineer. This field-based position is located in Seattle, WA. Candidates must reside within 1 hour of Seattle, WA International Airport, be able to work from home 25% of the time, and in the field 75% of the time. A valid U.S. driver’s license is required.

• Perform technical support to internal and external customers through the Customer Support Call Center
• Manage account schedule and perform the installation, operation, repair and upgrades of equipment within assigned territory.
• Devise and implement preventative maintenance programs and maintain performance and service records for equipment.
• Manage region and schedule to facilitate all aspects of technical/engineering work required to support all products supported and serviced by the technical department.
• Respond to customer requests for emergency service, determine cause(s), troubleshoot and take corrective action.
• Provide guidance to customers including doctors, nurses, hospital biomedical engineers, field service specialists and/or representatives and assist when customer satisfaction issues arise.
• Manage customer expectations on a regular basis before and after various interactions to ensure customer satisfaction.
• Complete paperwork, documentation and administrative tasks per policy and procedures.
• Complete clear and timely updates in the Service Management System related to work orders and orders.
• Complete all processing of RMA returns to support individual usage of parts and equipment.
• Manage allocated inventory and complete required audits to support thereof.
• Complete required training in supported products and processes.
• Act as customer advocate to represent customer needs internally.
• Participate in incident investigation.
• Support installation and support of products in clinical trials, external evaluations, regulatory testing or similar.
• Communicate business-related issues or opportunities to next management level.
• Ensure personal and company compliance with all federal, state, local and company regulations, policies and procedures.
• Be familiar with and adhere to J&J environmental and safety policies and guidelines, inform supervisors of any violations, deviations or hazards present.
• For those who supervise or manage a staff, ensure subordinates follow all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good condition.
• Perform other duties assigned as needed.

• Vocational/Trade Certificate with preferably 6 years related work experience

• Associate degree with preferably 4 years related experience

• Bachelor’s degree with preferably 2 years related experience

• High School diploma with preferably 8 years related work experience in customer support, technical support or technical service

• Customer service experience, data analysis experience
• English verbal and written communication skills
• Organization skills
• Knowledge of Microsoft Office
• Problem solving skills
• Standard test equipment, including digital multimeter
• Ability to drive customer satisfaction and work improvement
• Office/Field time 25%/75%
• Ability to travel on short notice
• Frequent air travel
• Operate company vehicle with appropriate license
• Ability to work weekends and “off hours” as needed to support customer and business needs
• Heavy lifting of equipment and excessive standing, lifting and bending required
• Always respect and apply safety rules and procedures
• Use personal protective equipment (PPE) and safety devices as required
• Participate in incident investigation related to health, safety or environment

• Knowledge of service management system is a plus
• Academic qualification in engineering or equivalent
• Knowledge of servicing principles, practices and procedures
• Experience in the medical device industry
• IT integration skills

Location:

Seattle, Washington, United States.

This position is eligible for a company car through the Company’s FLEET program.

This position is overtime eligible.

Job posting closes on 12/21/2025.

Seniority level:
Not Applicable

Employment type:

Full-time

Job function:
Informa…