Call Center Agent; Peru

Job Posting

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of the client and find a solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

• Remote
• Shift-based in a Call Center that works 24/7.
• Pacific Time Zone

• Minimum Intel Specs:
• Processor:
  Core i7 8th generation (and above) or Core i5 10th generation (and above)
• RAM:
  Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Minimum AMD Specs:
• Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
• RAM:
  Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Macintosh Specs:
• Processor:
  Core i7/i5/M1/M2
• RAM:
  Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory
• Main Internet Speed Requirement:
• Jitter: below 10ms
• Latency: below 160ms
• Upload: more than 25mbps
• Download more than 40 mbps
• Power Backup:
• A reliable power backup that could sustain a minimum of 8 hours (full shift Generators, Solar Panels, Portable power inverters etc. (UPS is not enough)
• Internet Backup (Secondary internet):
• Jitter: below 10ms
• Latency: below 160ms
• Upload: minimum of 25mbps
• Download: minimum of 25mbps
• Power and Internet Backup is a MUST.