Call Center Agent; Panama

Job Posting

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities:

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of the client and find a solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions:

• Remote
• Shift-based in a Call Center that works 24/7.
• Pacific Time Zone

Requirements:

1. Computer Specifications

Minimum Intel Specs

Processor:
Core i7 8th generation (and above) or Core i5 10th generation (and above)

RAM:
Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Minimum AMD Specs

Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

RAM:
Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

Macintosh Specs

Processor:
Core i7/ i5 / M1/ M2

RAM:
Minimum of 12 GB

Storage: 128 GB SSD or higher

Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

Jitter: below 10ms

Latency: below 160ms

Upload: more than 25mbps

Download: more than 40 mbps

Using internet speedtest:

VoIP Speed Test | 8x8

Aircall's VoIP Speed Test | Aircall

VoIP Speed Test:
Check Your Network Reliability ()

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples:
Generators, Solar Panels, Portable power inverters etc. (UPS is not enough)

4. Internet Backup (Secondary internet)

Jitter: below 10ms

Latency: below 160ms

Upload: minimum of 25mbps

Download: minimum of 25mbps

Power and Internet Backup is a MUST.