Call Center Agent; Panama
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-01-12
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Engineering
Systems Engineer
Job Posting
This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
Duties and Responsibilities:
- Responsible for managing a whole lot of incoming and outgoing calls in the operations.
- Identify the needs of the client and find a solution to it.
- Answering inbound calls, converting them to leads, and later to towing jobs.
Working Conditions:
- Remote
- Shift-based in a Call Center that works 24/7.
- Pacific Time Zone
Requirements:
1. Computer Specifications
Minimum Intel Specs
Processor:
Core i7 8th generation (and above) or Core i5 10th generation (and above)
RAM:
Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD Specs
Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
RAM:
Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Macintosh Specs
Processor:
Core i7/ i5 / M1/ M2
RAM:
Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
2. Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25mbps
Download: more than 40 mbps
Using internet speedtest:
VoIP Speed Test | 8x8
Aircall's VoIP Speed Test | Aircall
VoIP Speed Test:
Check Your Network Reliability ()
3. Power Backup
A reliable power backup that could sustain a minimum of 8 hours (full shift) Examples:
Generators, Solar Panels, Portable power inverters etc. (UPS is not enough)
4. Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
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