Audio Visual Service Engineer

Audio Visual Service Engineer

Provide midlands field‑based service and support to our clients. The successful candidate will work on initiative within a service team, servicing and supporting audio‑visual, video‑conferencing, pro‑audio, and control equipment. Responsibilities include safe and correct diagnosis of faults, removal, repair, testing, implementation, and operation of all aspects of audio‑visual, video conference, display, and presentation technologies. Conduct preventative maintenance visits and provide end‑user training at PM visits.

This role requires a technical understanding of AV systems and service within a corporate environment and is open to candidates based in the Midlands. The Audio‑Visual Service Engineer will work from home and receive a monthly car allowance of £350. Salary budget is set at a maximum of £45,000, with flexibility based on experience.

• Post‑implementation fault finding, testing, and repair of audio‑visual equipment across various job sites and client types.
• Onsite work 80%: audio systems (DSP‑based, QSC, Biamp, Shure, Poly), projection and display devices, custom control systems (AMX/Crestron/Extron/SY), conferencing systems (Cisco, Lifesize, Polycom, Zoom, Microsoft Teams), Microsoft Hub, digital signage (Scala, OneLAN, Brightsign), video wall displays, IPTV, live event work, firmware updates, diagnostics, and configuration.
• Site cleanliness, communication with customers and site contacts, adherence to site rules, procedures, and H&S.
• Remote work 20%: completing post‑job and PM reports, providing phone/email tech support, product research & development for client requirements, continuing with Personal Development Plan (PDP) and applicable training, IMS and Quality Policy awareness.
• Adhoc on‑site tech cover during annual leave or sickness.

• Minimum 4 years of audio‑visual experience (installation, onsite support, technical support).
• Ability to terminate cables (Cat5/6, RS232, Audio TRS).
• Knowledge of audio room acoustic optimisation across various environments.
• Effective communication skills at all levels, especially client‑facing.
• Good numeracy and written skills.
• Excellent organisational skills with ability to prioritise workload effectively and handle clients proactively.
• Quick response to service desk tickets.
• Capability to work individually and as part of a team.
• Good time‑keeping and appropriate dressing for the job.
• Full compliance with the Health and Safety at Work Act 1974.
• Clean driving licence and current passport.
• AVIXA CTS certification.

• Crestron P101 certification.
• Extron School of AV qualification.
• Cisco CCIP certification.
• Microsoft Teams core skills.
• Networking knowledge (Dante, AES
  67, QoS, PTP, IGMP).

Remote working from home, monthly car allowance of £350, salary up to £45,000 (flexible), continuous training and development, and participation in company quality and safety policies.

Seniority level:
Mid‑Senior.

Employment type:

Full‑time. Job function:
Repair and Maintenance.