Food Service Equipment Technical Specialist; Remote

Job Summary

Webstaurant Store, a division of Clark Associates, is looking for candidates to join our company as an Inside Service Technician on the Ready Kitchen Warranty team.

The Ready Kitchen Warranty team focuses on providing customers with excellent service and technical support for the Private Label equipment they purchase through all of Clark's various business segments. This role is integral to the growth of our business, and we are seeking motivated candidates who excel in communication, have a passion for hospitality, and possess strong analytical problem-solving skills. We are looking to expand our team with an Inside Service Technician who will interact directly with in-field service techs to provide friendly, efficient, and accurate solutions for food service equipment and refrigeration repairs.

Shift: 9:30 AM – 6 PM ET or local time zone equivalent, Monday through Friday

60-Day Training Period: 7:30 AM – 4 PM ET or local time zone equivalent, Monday through Friday

• Provide advanced customer service and troubleshooting assistance with field service technicians via phone and email
• Utilize equipment service manuals, wiring diagrams, and personal experience to help diagnose and repair equipment of over 1,000 different SKUs from both hot and cold-side
• Handle call volume of ~150 per week
• Support service coordinators with equipment-related questions
• Recommend manufacturing changes based on equipment failure trends
• Document and make recommendations for changes that may need to be made on content that has been created for all end-users of Clark Associates’ privately labeled equipment:
  Technical Service Manuals, Customer User Guides, and Service FAQs and common troubleshooting issues by equipment type