Field Service Engineer - Midlands

Job Title:

Field Service Engineer

Location:

Home-based, Midlands (with occasional travel outside the area)

Pay Range / details:
Competitive salary + Benefits + Overtime + Company vehicle

Contract Type:
Permanent

Our client are currently recruiting for a Field Service Engineer based in the Midlands to join their growing team.

• Install, investigate and repair electrical and mechanical machine faults on advanced printing equipment.
• Plan and prepare correct parts, equipment and resources for assigned repairs in a timely manner.
• Communicate escalations, problems, concerns or delays clearly to CSC Supervisor and Customer with follow-up reports where required.
• Assist customers and internal staff with spare parts identification.
• Take ownership of assigned faults and provide clear verbal and written communication to customers.
• Support colleagues and other SSUs when needed.
• Demonstrate flexibility with start/finish times, overnight stays and cross-skilling.
• Provide helpdesk telephone and remote support when required.
• Observe Health and Safety and Working Time regulations.
• Adhere to Company handbook policies and procedures.

• Recognised engineering qualification such as BTEC City & Guilds or equivalent.
• Broad expertise in electrical, mechanical and computer-based engineering.
• Proven experience maintaining commercial equipment in production environments both independently and in teams.
• Consistently positive customer-focused attitude.
• Strong team player with initiative to meet service targets and KPIs.
• Excellent communication, IT and customer liaison skills.

• Fully home-based Midlands role with occasional travel.
• Varied and challenging workload across cutting-edge printing technology.
• Supportive collaborative team with ongoing training and cross-skilling.
• Flexible working patterns including overnight stays.
• Competitive salary, comprehensive benefits and career progression.

For more information on this role, please contact Charlie Boulton on

Candidates who are currently a Field Service Engineer, Mechatronics Engineer, Electrical Maintenance Engineer or Service Technician may be suitable for this position.

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