Center Technician

Support Center Technician

Copeland is a global climate technologies company engineered for sustainability. We create efficient residential, commercial, and industrial spaces through HVACR technologies, protecting temperature-sensitive goods throughout the cold chain and bringing comfort worldwide.

Based in Bentonville, Arkansas, you will support refrigeration and controls systems for food retail and commercial environments. You will provide technical assistance, troubleshooting, and support to customers and internal teams to ensure smooth operation and optimization of refrigeration and control systems.

• Serve as the primary point of contact for clients and internal teams seeking technical assistance with refrigeration and control systems.
• Provide remote and on-site support to diagnose, troubleshoot, and resolve issues involving compressors, valves, controls, and refrigerant circuits.
• Collaborate with field technicians and engineers to solve complex technical challenges efficiently.
• Maintain accurate records of support requests, troubleshooting steps, and solutions provided.
• Generate performance reports and recommend system improvements.
• Contribute to technical documentation and knowledge base materials.
• Conduct training sessions and develop instructional resources for technicians and clients.

Standard business hours with a rotating on‑call schedule.

Fully onsite in Bentonville, Arkansas. Not eligible for hybrid or remote work.

• At least 2 years in BAS, BMS, or facility controls systems.
• Strong troubleshooting and problem‑solving skills in electrical or controls systems.
• Effective collaboration with customers, technicians, and engineers.
• Availability to participate in a weekly on‑call rotation.
• Legal authorization to work in the United States (sponsorship not provided).

• Experience with food retail case controllers.
• Previous field or contractor installation experience.
• Proficiency in reading and troubleshooting electrical prints and communication systems.

Our culture of passion, openness, and collaboration empowers employees to thrive personally and professionally. We invest in development from onboarding through senior leadership and offer flexible benefits plans, including medical, dental, vision, 401(k), paid parental leave, vacation, and holiday leave.

Copeland will only employ those who are legally authorized to work in the United States. This position does not offer sponsorship for work visas.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to a workplace free from discrimination and harassment.

Applications can be submitted through Copeland Careers at  If you have a disability and need assistance, contact

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Entry level

Full‑time

Information Technology

Climate Technology Product Manufacturing