Field Service Engineer - Midlands

Overview

Job Title:

Field Service Engineer

Location:

Home-based, Midlands (with occasional travel outside the area)

Pay Range/details:
Competitive salary + Benefits + Overtime + Company vehicle

Contract Type:
Permanent

Our client are currently recruiting for a Field Service Engineer based in the Midlands to join their growing team.

• Install investigate and repair electrical and mechanical machine faults on advanced printing equipment
• Plan and prepare correct parts equipment and resources for assigned repairs in a timely manner
• Communicate escalations problems concerns or delays clearly to CSC Supervisor and Customer with follow-up reports where required
• Assist customers and internal staff with spare parts identification
• Take ownership of assigned faults and provide clear verbal and written communication to customers
• Support colleagues and other SSUs when needed
• Demonstrate flexibility with start finish times overnight stays and cross-skilling
• Provide helpdesk telephone and remote support when required
• Observe Health and Safety and Working Time regulations
• Adhere to Company handbook policies and procedures

• Recognised engineering qualification such as BTEC City & Guilds or equivalent
• Broad expertise in electrical mechanical and computer-based engineering
• Proven experience maintaining commercial equipment in production environments both independently and in teams
• Consistently positive customer-focused attitude
• Strong team player with initiative to meet service targets and KPIs
• Excellent communication IT and customer liaison skills

• Fully home-based Midlands role with occasional travel
• Varied and challenging workload across cutting-edge printing technology
• Supportive collaborative team with ongoing training and cross-skilling
• Flexible working patterns including overnight stays
• Competitive salary comprehensive benefits and career progression

For more information on this role, please contact Charlie Boulton or email to (phone number removed) or email to (url removed)

Candidates who are currently a Field Service Engineer, Mechatronics Engineer, Electrical Maintenance Engineer or Service Technician may be suitable for this position

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