Senior Technical Services Representative

Advance your technical career with SGTS Inc. as a Senior Technical Services Representative in the security and access control industry. In this role, you'll work hands‑on with cutting‑edge security technology, leading installations, system integrations, and troubleshooting at client sites. If you're a proactive problem‑solver who thrives in the field and enjoys working with advanced security infrastructure, this opportunity is for you.

Travel Required - Based in Madison, WI

SGTS Inc. is seeking a Senior Technical Services Representative to install, integrate, and maintain security, access control, video surveillance, and intrusion detection systems at client locations. This role requires a high level of technical expertise, particularly with low‑voltage relays, power supplies, and system troubleshooting. You’ll be expected to diagnose complex issues, collaborate with clients to implement effective solutions, and work independently in the field.

• Install, Configure & Maintain Security Systems – Work with detention‑grade locks, intercoms, CCTV, and access control systems at client sites. Install cabling, configure electro‑mechanical systems, and ensure seamless integration of security components.
• Advanced Troubleshooting & Repairs – Diagnose and resolve hardware, software, and electrical issues related to low‑voltage relays, power supplies, and integrated security systems.
• Independent Field Work – Operate with autonomy, managing tasks and problem‑solving on‑site with minimal supervision.
• Travel to Client Sites – Expect 50% overnight travel, typically 2‑3 consecutive nights per week (home most weekends, occasional 4‑day workweeks).
• Emergency Support & On‑Call Rotation – Participate in periodic on‑call rotations for urgent service requests.
• Report & Document Work – Complete service reports, document issues, and communicate findings to internal teams and clients.

Required Skills & Experience

• Technical Expertise in Low‑Voltage Systems – Strong understanding of relays, power supplies, circuits, and electro‑mechanical security systems.
• Proven Troubleshooting & Problem‑Solving Ability – Comfortable diagnosing and resolving complex technical issues with minimal guidance.
• Self‑Motivated & Independent – Ability to take initiative, manage workload effectively, and drive solutions in the field.
• Strong Communication & Client Interaction – Ability to explain technical concepts to non‑technical stakeholders and work collaboratively with teams.
• Physical Readiness – Comfortable working at heights, climbing ladders, and lifting objects over 50 lbs.
• Willingness to Travel – Ability to commit to 50% overnight travel and work occasional 4‑day weeks (10‑hour shifts).
• Security Clearance Eligibility & Valid Driver’s License – Must pass government background checks as required by our clients. Clean driving record required.

Preferred Qualifications

• Extensive Experience with Low‑Voltage Relays & Power Systems – Strong background in configuring and troubleshooting these components.
• Knowledge of PLCs & HMIs – Experience or aptitude for programmable logic controllers (PLCs) and human‑machine interfaces (HMIs).
• Technical Software Proficiency – Familiarity with Microsoft Office, security management software, and remote diagnostic tools.
• Education or Equivalent Experience – Associate’s degree in Electronics, Electrical Engineering, or equivalent experience in a related field.

We offer a dynamic and flexible work environment that values work‑life balance and professional growth. As an equal opportunity employer, we welcome candidates from diverse backgrounds to join our fast‑growing team.

• Competitive compensation tailored to your experience.
• On‑the‑job and paid training.
• Generous paid time off, including holidays, personal days, and sick time.
• Comprehensive healthcare coverage and company‑paid dental, life, and long‑term disability insurance.
• Optional short‑term disability and 401(k) plans.

Ready to take the next step in your career? Send your resume and cover letter to  We look forward to learning more about you!

SGTS, Inc. is a leader in advanced security and access control solutions, delivering top‑tier service and custom integration since 1995. Composed of a team of highly trained techs and engineers with an eye for operational excellence, the company frequently works alongside its customers to tailor security systems designed to meet the unique needs of corrections, education, government, and commercial facilities. Its systems ensure efficient and reliable protection over wide areas with remote and onsite support available 24/7.