Admissions Advisor

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $62,400 - $65,000

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S5

FLSA Status

FLSA Status Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

May require availability outside of standard business hours to address time-sensitive or urgent operational needs.

Job Type

Job Type Full-time

Unionized Position Code Not Applicable

Job Description

The Admissions Advisor serves as a key point of contact for prospective students interested in SU’s part-time online degree and certificate programs through SU Global. This role advises and supports undergraduate & graduate applicants through the admissions process, from initial inquiry through enrollment, delivering best-in-class, personalized service at all touchpoints. This role conducts transfer credit evaluations, assesses applicant admissibility, and ensures all required application materials are submitted and reviewed in accordance with University policies.

Working collaboratively with internal admissions teams, academic units, and external recruiting partners, the Advisor helps develop and implement recruitment strategies that generate, manage, and convert prospective student inquiries. This role includes analyzing applicant materials, maintaining accurate records, and providing white-glove support through complex admissions pathways, including matriculated and non-matriculated options. This role coordinates monthly information sessions and advises prospective students across existing and new online programs.

This position plays a critical role in advancing enrollment goals while delivering an exceptional, student-centered admissions experience. This position is expected to work on-campus to collaborate in real time with teammates and campus partners, troubleshoot complex admissions challenges, and provide mentoring and knowledge sharing that strengthens individual and team performance. May require availability outside standard hours. May require availability outside standard hours.

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We’re looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face
• Flexible scheduling that follows student needs, not the clock
• Startup intensity within a world-class university structure

Education and Experience

• Minimum three years of experience in recruiting, admissions, or related customer service field required.
• Strong written and oral communication skills required.

• Strong institutional knowledge, community engagement, and collaboration with undergraduate and graduate recruitment staff based within the…