Library Operations Manager

** Job Title
** Library Operations Manager
** Department
* * Access and Borrow Department Administrative Services
** Worker Type
** Regular
* * Pay Type
** Salary
* * Position Salary Minimum**$50,000
** Position Salary Maximum**$53,000
* Salary will be commensurate with the level of the position, education, and experience.
*** Scheduled Weekly Hours
** 40
* * Benefit Eligible
** Yes
* * Screening Date
**** Job Description Summary
** The Library Operations Manager serves as the manager-on-duty and a first-line decision-maker for the university’s main library during assigned hours, leading front-facing student services and ensuring a welcoming, responsive, and well-coordinated service environment. As part of the Access and Borrow Department (A&B), this role reports to the Manager, Access & Administrative Services, supervises two Library Technicians and one Senior Library Technician, and oversees public spaces and service delivery to maintain a safe and productive setting for study and research.

This position participates in promoting student success through delivery of student-facing services and information resources including:  - Supporting ILL and Document delivery through OCLC/Illiad  - Enabling rapid turnaround for resource sharing platforms, including ExLibris’ Rapido.  - Triaging and troubleshooting electronic resource issues  - Supporting delivery of online course materials, course packs, affordable learning materials  - Support of the Libraries’ catalog and discovery platform (Ex Libris’ Alma and Primo NDE)
** Job Description**###
** Duties/Physical Demands:*** ### Act as on-site manager during assigned hours, with authority to make operational decisions and respond to issues as they arise.* ### Supervise and support A&B staff and student employees, including setting priorities, assigning work, and providing guidance during shifts.* ### Ensure the safe, orderly, and effective operation of library spaces, service desk, and study areas, responding to operational, behavioral, safety, or facilities-related issues and coordinating with campus partners (such as Physical Facilities or University Police/Fire) as needed.
* ### Help ensure continued access to library services, including circulation, online resources, and interlibrary loan.* ### Triage and troubleshooting of electronic resource access issues and service interruptions, in collaboration with A&B staff and Library IT.* ### Support of library college affordability initiatives that help students access required course materials and reduce barriers to learning.* ### Observe and document patterns in service use, staffing needs, and recurring issues, and share insights and recommendations that support service quality and ongoing improvement of library services.###

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*
* Minimum Qualifications:

*** ### Bachelor’s degree with minimum of 3 years post degree experience.###
**** Consideration will be given for candidates with:***** ### Experience working in a library setting.* ### Demonstrated ability to make sound decisions independently and remain calm in fast-changing or high-responsibility situations.* ### Supervisory or lead experience in a customer-facing, operational, or facilities-based environment.* ### Demonstrated experience working in libraries providing or supervising circulation, document delivery, or troubleshooting resource access.* ### Strong communication, problem-solving, and interpersonal skills.
* ### Comfort working evening and late-night hours.
** Additional Position Information (if applicable)**### The position has a typical work schedule of Sunday-Thursday, 4:45pm-1:15am during semesters;
Hours may vary during breaks and intersession.  The Library Operations Manager will serve as backup to the Libraries’ Operations and Planning department during assigned hours.
** Required Application Documents
** Resume/CV and cover letter
** Special Instructions (if applicable)
** Inquires may be directed to Alea Henle at henlear.
** Additional Information
** A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.
** Remote Work
** For positions that are approved for remote work:
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