Senior Student Success Coach - School of Education; Grant-funded

Position Summary

Dallas College is seeking dynamic, student-centered leaders who are interested in serving community college students as a caring and dedicated Senior Student Success Coach, focusing on improving the student experience, eliminating barriers, and strengthening student persistence, completion, and success. These responsibilities may be performed in a specific school of within Dallas College. Successful candidates will serve as leaders focusing on blended responsibilities related to admissions, pathways, and success coaching.

The Senior Student Success Coach is an advanced cross functional role that will support students with admissions, advising, registration, and other enrollment related functions through a case management approach. This position provides coaching and guidance on enrollment services related issues within established policies and procedures, acts as subject matter expert for staff and students in the daily processing of admissions, registration, and records processing.

These responsibilities may be performed in a specific school of within Dallas College. The Senior Student Success Coach may also assist the Associate Dean and or Dean with leadership support.

The responsibilities include concierge-styled case-management and support from the point of student enrollment to degree completion and career placement or transfer. The Senior Student Success Coach is an assigned, central point of continuous support for students throughout the student experience, guiding students to and through milestones leading towards completion and a career.

Senior Student Success Coaches will be responsible for facilitating orientation, guiding students through initial discussions on application processes, career exploration, and course selections, leveraging technology to track student progress towards academic and career goals, and liaising between the student and a broad network of internal and external resources designed to provide wrap-around support and eliminate any barriers that could impact the students' success.

They will serve as integral role in the advancement pathways, success coaching, and admissions to better serve students in a streamlined manner.

Required Knowledge, Skills & Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Knowledge of Dallas College certificates, programs, and degrees.

• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.

• Demonstrate general knowledge of baseline financial aid and FAFSA information.

• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.).

• Ability to leverage emerging technology to track and monitor student progress towards completion goals.

• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.

• Ability to assist students in identifying and navigating barriers that impact retention, persistence completion, and success.

• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.

• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.

• Demonstrate strong commitment to shared accountability and high-quality customer service and care.

• Demonstrate experience effectively engaging and supporting students in a remote work environment.

• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.

• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.

• Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.

• Demonstrate a commitment to continuous learning and professional development.

• Excellent time management, organization, problem-solving, and communication skills.

• Demonstrate strong listening, writing and verbal skills.

• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Key Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.

• Interacts with prospective students and applicants to provide information and responds to questions regarding admissions procedures, registration guidance, and coaching services in a professional manner.

• Provide concierge-styled student case management, providing comprehensive support including advising, pathways within the specific school of, continuous progress monitoring, and…