Student Success Coach

General Position Description

Responsible for providing personalized holistic student support and coaching. The Student Success Coach guides students and creates conditions that lead to the achievement of academic and career goals, monitors persistence and progression using advising technology, and ensures compliance with degree requirements and college policy.

• Position Number: SE
• Position Title: Student Success Coach
• Job Type: Staff
• FT/PT: Full-Time
• Employee Class: Staff exempt
• Grade: 2027
• Exemption Status: Exempt
• Posting Number: S3750P

• Majority/Primarily On-site:
  Employee performs most duties on-site, with occasional remote work.
• Schedule:
  
  Monday through Friday 8:00 a.m. – 7:00 p.m.; exact hours determined after hiring. Occasional evenings and weekends may be required; hours may change based on departmental needs.

• Location: Orlando, FL 32801 – Downtown Campus
• Number of Vacancies: 4

• Posting
  
  Start Date:
  
  02/06/2026
• Open Until Filled:
  Yes
• Quicklink: https://va

$44,389 – 47,938 Per Year

• Provides students with personalized holistic support and coaching, guiding and recommending resources to support academic progression and career success.
• Serves as point of contact to assigned cohorts, helping them navigate college policies, procedures, and institutional resources.
• Uses technology to leverage a cohort-based coaching model; maintains, tracks, and reports on student outreach, engagement, and outcomes.
• Supports students in developing an educational plan by evaluating placement test results, degree audits, and transfer credits, guiding course selections, and helping identify educational and career goals and degree pathways.
• Provides holistic coaching through group, one‑on‑one, and online modalities, responding to student needs, enrollment trends, and changing campus environments.
• Manages and analyzes caseload data to monitor academic progress; disseminates accurate information, keeps detailed records, and provides referrals as needed.
• Collaborates with coaching leadership to develop proactive strategies aimed at improving the student experience and supporting persistence and graduation objectives.
• Develops and facilitates educational opportunities such as events, presentations, and information sessions to enhance learning outcomes and increase engagement; participates in new student onboarding.
• Participates in departmental, advisory, and curriculum meetings to stay informed on program developments, career trends, and policy updates.
• Performs other related duties as assigned.

• Bachelor’s Degree from a regionally accredited institution, or an equivalent combination of education, training, and/or experience that provides the required knowledge, skills, and abilities.
• Driver’s License Requirement:
  Not Applicable

• Excellent interpersonal communication skills, orally and in writing.
• Ability to assess students’ developmental needs and translate theory into practice.
• Follow protocols to facilitate advising programs appropriately.
• Provide authentic person‑centered advising to students.
• Knowledge of college educational policies and graduation requirements.
• Research educational policies and graduation requirements of other colleges or universities.
• Collaborate with other departments to resolve student issues to full resolution.
• Continuously learn, interpret, and explain new knowledge regarding changes in federal, state, college policies, regulations, and technology.

This job primarily operates in a professional office environment. The employee routinely operates standard office equipment including computers, keyboards, mice, phones, photocopiers, printers, scanners, filing cabinets, and fax machines. The noise level is usually quiet to moderate. Typical physical demands include remaining stationary, moving, reaching, and occasionally lifting objects weighing 5–15 pounds. Cognitive demands include discretion, judgment, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision making.

The college provides a process to identify and make available reasonable accommodations for individuals with disabilities.

None