Student Success Advisor - Bootcamp Division

Student Success Advisor - Bootcamp Division Fully Remote
• CA
• Admissions

Full-time

Work from Home (WFH)
- Remote work must be performed while residing in California, Florida or New Mexico

CIAT

Location:

San Diego, CA and Albuquerque, NM

Division: Bootcamp

Reports to: Director of Corporate & Government Training Solutions

Status: Non-exempt

Employment Type: Full-time

The Student Success Advisor, Bootcamp Division is responsible for delivering high-touch, end-to-end support to students enrolled in accelerated certification bootcamps, ensuring they stay engaged, on track, and prepared for successful course completion and certification outcomes. This role will support new student onboarding, attendance monitoring, and student communication. The advisor works closely with the multiple CIAT departments to resolve student issues, maintain accurate records, and continuously improve the bootcamp experience through feedback collection and reporting.

• Interacts with a high volume of bootcamp students via phone, email, live chat, events, and/or other communication channels from post enrollment through certification success in CIAT’s bootcamp programs
• Provide positive motivation, nurturing, and support to improve student satisfaction and retention
• Collect and organize all required enrollment documentation as set forth by governing agencies and institutional policies
• Ensure data integrity of all student records to maintain 100% adherence to compliance requirements
• Participate in document collection for avocational professional development students required for compliance audits
• Facilitate course changes, start date changes, and enrollment cancelation requests
• Monitor and support bootcamp payment verification, enrollment documentation collection, and registration processing

• Support the certification exam tracking and reporting processes and provide encouragement and resources to help students pass certification exams
• Conduct new bootcamp enrollment welcome calls to support new professional development student cohorts starting their course
• Support CIAT specialized alumni invitations to participate in complimentary bootcamps
• Follow up with bootcamp participants to encourage increased survey participation
• Collaborate closely with CIAT internal departments including Admissions, Marketing, Student Services, Career Services, Education, and IT to support end-to-end student success
• Documents all interactions with prospective students within institutional information systems with proficiency and accuracy in creating, maintaining, and updating student records
• Works with a sense of urgency, while engaging and listening to others
• Exhibits a high degree of flexibility in adapting to a rapidly changing environment
• Adhere to CIAT’s compliance requirements to ensure all Federal, State, accreditation, and institutional policies and procedures are being met
• Follow communication guidelines to ensure high levels of customer satisfaction and professionalism
• Embody CIAT’s mission, vision, purpose and values

• High School Diploma or GED and general knowledge of the higher education industry
• Bachelor’s Degree in Business Administration, Education, or related concentration preferred
• Minimum of 2 years of professional work experience in customer service, student success, or related field. Previous experience working in a higher education setting is preferred
• Excellent organizational and communication skills and ability to inspire and motivate
• Proficient skills in MS Office products, including Outlook, Word, Excel, PowerPoint, and MS project and ability to learn additional software products
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
• Possess a sincere interest in helping others achieve life goals
• Takes a customer-service-oriented approach to recruiting and retaining students and collaborating with internal departments
• Ability to work…