Student Employee-SHSU Online-Student Success

Title

Student Employee-SHSU Online-Student Success & Growth

ST

Student Employee

No

SHSU Online

Division of Academic Affairs

20 hours

All students are welcome to apply.

Outbound Marketing Engagement – Data Entry & Analytics. Are you a motivated student interested in marketing, research, and helping others take the next step in their education?

• Outbound Engagement:
  Conduct outbound calls and follow-up messages to prospective online students, providing program information, addressing questions, and encouraging application and enrollment.
• Supporting a Positive Prospect
  
  Experience:
  
  Represent SHSU in a professional and friendly manner while providing a supportive and personalized student experience.
• Data Collection & Reporting:
  Assist in collecting, analyzing, and summarizing campaign performance data to inform future recruitment strategies.
• CRM Support:
  Use customer relationship management (CRM) systems to track outreach, record interactions, and update contact data.
• Administrative Support:
  Assist in developing campaign materials, reports, and updating internal documentation related to outreach and recruitment processes. Also assist with other data analysis and marketing projects as assigned.

Must haves:
You must be currently enrolled as a student with good standing, have strong attention to detail and excellent organizational skills, and the ability to work independently and as part of a team. You will be required to use and learn a variety of computer software and online applications. You should also be effective at communicating, both written and verbally, online, over-the-phone, via email, and in-person.

We’re also looking for applicants that have an interest or background in customer service, business, communication, education, data analytics, or marketing, and who are willing to learn new technologies. A basic understanding of marketing and data analytics concepts is not a must have but would be a bonus. Don’t fret, training in these and other technical areas will be provided.

This position is part-time (up to 26 hours per week) and offers flexible work hours Monday – Friday between the hours of 8am-5pm to accommodate your class schedule. We’ll adjust your work schedule each semester based on your class schedule. If you are a motivated student looking to contribute to the success of our online programs and gain valuable experience, we encourage you to apply for this position.

Your assistance will be instrumental in supporting the growth and effectiveness of online programs at Sam Houston State University.

* This position is in-person and located off‑campus at the University Plaza Building located at 1 Financial Plaza in Huntsville. The selected candidate will be responsible for their own transportation to and from work.

01/29/2026

9N9213-00

Contact Name &

Title:

Dana Grafton, Associate Director Online Student Success & Growth
Contact Phone:
Contact Email: dgrafton
Contact Building & Room # :
University Plaza, Suite 420A

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court.

Sam Houston State University is an “at‑will” employer. Employees with a contract will have additional terms and conditions. Security‑sensitive positions at SHSU require background checks in accordance with Education Code 51.215. Annual Security and Fire Safety Report.