Specialist, Training and Quality; Instructional Design

About Pearson Virtual Schools

At Pearson we’re committed to a world that’s always learning. Pearson Virtual Schools K–12 group brings high quality, online education to schools, school districts, and students in the U.S. and abroad. Hallmarks of our programs include a personalized learning approach, an award‑winning curriculum and Education Management System (EMS), and dedicated, certified teachers. Supporting full‑time virtual schools since 2001, our online learning solutions include Connections Academy, Pearson Online Academy, and Pearson Online Classroom.

• Be part of amission-driven organization expanding access to high‑quality education.
• Make a real impact on families and students during important life decisions.
• Gain experience with a respected global education company, with potential to be considered for future full‑time opportunities based on performance and business need.
• Work remotely during a defined seasonal period.
• Collaborate with supportive, purpose‑driven teams during a high‑energy season.

Pearson Virtual Schools (PVS) is hiring seasonal, temporary team members to support Connections Academy, a leading online public‑school program serving students and families nationwide. The Training and Quality Specialist plays a pivotal role in supporting the operational excellence of Pearson Virtual Schools’ K–12 programs by designing and delivering training that equips teams to provide a high‑quality, empathetic, and results‑driven enrollment experience.

Reporting directly to the Manager of Training and Quality Assurance, this role strengthens team capabilities by creating learning experiences that reflect the fast‑paced, customer‑focused nature of our work. This role is ideal for individuals who are strong problem‑solvers who thrive in a fast‑paced, service‑oriented environment. They are able to curate visual graphics that enhance training engagement and elevate content quality.

They communicate clearly, work confidently across multiple systems, and demonstrate patience, empathy, and professionalism in every interaction. Reliability, responsiveness, and a results‑oriented mindset are essential to supporting families and driving enrollment outcomes.

Hours & schedule for the role may vary based on business need between 7
am -6pm Eastern Time.

• Design and develop instructional materials using adult learning principles and modern learning methodologies.
• Build interactive eLearning using tools like Articulate Storyline, Rise, Reflex AI, or Camtasia.
• Familiarity with SCORM/xAPI standards.
• Create structured learning journeys, including prerequisites, practice activities, and reinforcement.
• Create multimedia assets (graphics, screen recordings, microlearning videos).
• Knowledge of accessibility standards (WCAG, Section 508).
• Establish clear learning outcomes and develop assessments to measure proficiency.
• Utilize instructional design principles to ensure content is engaging and effective. Regularly communicate training results and seek feedback from operational leaders to continuously improve the training experience for participants.
• Identify improvements for training tools and resources: develop quality assurance standards and processes. Compile and analyze statistical data related to quality assurance. Sharefindingswith operational leaders. Develop plans for improvement as needed.
• Organize trainingschedulesandestablishcadence for ongoing feedback.
• Work closely with the operational leaders and subject matter experts to improve existing services.
• Ensure services meet customer expectations and demand.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Use multiple streams of communication to engage participants andECEdepartment.
• Understand the enrollment process,Customer journey, and seasonality of the enrollment cycle.
• Keep materials and resource sup to date.

• Flexible, adaptive, and able to positively and efficiently support caretakers and students
• Able to take direction quickly and learn new procedures, processes, and products
• Able to use a variety of customer service and sales tools, software, and systems to…