Teacher Account Manager

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Join Our Team as a Teacher Support Account Manager at Educake!

Educake is a dynamic and award-winning educational technology company.

Because teachers love Educake, our friendly team is growing, so we are on the lookout for a proactive and passionate Teacher Support Account Manager.

You’ll be an excellent fit for the role if you are enthusiastic about helping teachers, super-organised, and a great listener.

Annual salary: £28,000 - £30,600

Hours:

35 hours per week- 9:00am- 5:00pm (Flexible options also considered)

Contract:

Full time, permanent, one month notice period
Line Manager:
Account Manager Team Leader
Recruiter:
Claire Bonnett

At Educake, we help teachers save time and improve learning through simple, powerful online quizzing. Thousands of schools use our platform for homework, revision, assessment and in-class learning.

Based in Oxford, we support primary (KS2), secondary (KS3 & GCSE), and A-level across a growing range of subjects.

We’re now looking for a Teacher Support Account Manager to join our  this role, you’ll manage around 400 school subscriptions and play a vital part in helping teachers get the most out of Educake - from onboarding new subscriptions to keeping engagement strong, and making sure renewals are handled proactively and smoothly.

You’ll be supporting schools predominantly in England, with some in Wales and Northern Ireland. This is a hybrid role, with time split between working from home and being in our Oxford office (at least once a week).We’d also love you to be available for occasional school visits and to represent Educake at events, where you can meet and support our customers in person.

This is a busy, hands‑on role that follows the school academic calendar.

September and July are particularly full‑on, as schools are getting started for the year and preparing for the new year ahead.

The days can be demanding, but also very rewarding if you enjoy working with people, staying organised and making a real impact.

Above all, we’re looking for someone who genuinely enjoys working with schools, is proactive and well‑organised, and takes pride in providing excellent support.

Your mission is simple: to make sure every school you look after feels confident, supported, and gets real value from Educake.

• Manage a portfolio of approximately 400 school subscriptions, acting as a consistent, trusted point of contact.
• Deliver outstanding, personalised support to help teachers get the most from Educake in their day‑to‑day teaching.
• Onboard new subscriptions with clarity and care, ensuring a smooth and confident start on the platform.
• Maintain strong engagement with your schools through regular check‑ins, timely follow‑ups and thoughtful outreach aligned to the school calendar.
• Monitor usage and account health, anticipate needs, and take proactive action to support retention and successful renewal.
• Take a proactive, consultative approach with your schools, helping them see where Educake could add further value across departments or year groups, and partnering with our Sales team to support sustainable growth.
• Keep accurate, well‑organised account notes and records to ensure continuity and consistency of support.
• Offer occasional in‑person support through school visits and by representing Educake at relevant events.
• Work closely with colleagues across Support, Sales, Content, and Product to share insights and improve the overall customer experience.

• Experience working in either account management and/or the education sector (schools, MATs, or education organisations).
• A natural ability to build rapport, listen well and communicate clearly and warmly with a wide range of people.
• Strong organisation skills, with the ability to manage competing priorities - especially at busier times of the year (September and July).
• A proactive, solutions‑focused mindset, with confidence to take initiative and follow things through.
• Comfortable working independently, while also being a collaborative and supportive team player.
• A genuine interest in education and supporting the people working…