YourPace Academic Success Coach; Remote or Hybrid Option

Your Pace Academic Success Coach (Remote or Hybrid Option)

University of Maine at Presque Isle (UMPI) is seeking a Your Pace Academic Success Coach to support undergraduate and graduate students in the Your Pace program. This student‑centered role focuses on proactive outreach, academic progress monitoring, and enrollment support while serving as a key liaison between students, faculty, and campus partners.

Work is conducted in a collaborative environment, with remote, hybrid, or in‑person options agreed upon with the successful candidate. Occasional travel for training or events may be required. The standard schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. EST, and may include nights and weekends.

• Assist students in navigating university systems, policies, and technology.
• Support accurate academic records and promote timely degree completion.
• Collaborate with internal stakeholders to enhance student retention.
• Engage in proactive outreach and academic progress monitoring.
• Serve as a liaison between students, faculty, and campus partners.
• Maintain a flexible, collaborative working relationship with colleagues.

• Bachelor’s degree and/or three to five years of professional experience.
• Experience in customer service, sales, or client relations.
• Experience in education, including admissions, tutoring, advising, or counseling.
• Experience requiring regular written and verbal communication.
• Experience handling confidential or sensitive information.
• Proficiency with computers and standard workplace software (e.g., Microsoft Office, Google Workspace).
• Experience using virtual communication tools (e.g., Zoom).
• For remote work, proof of a stable and reliable internet connection with a minimum speed of 25 Mbps.
• Remote or hybrid employees must complete a Remote Work Agreement Form annually.

• Strong customer service orientation and ability to build supportive relationships.
• Effective interpersonal, oral, and written communication skills.
• Strong organizational skills and attention to detail.
• Professional judgment and discretion.
• Ability to work independently and collaboratively.
• Ability to learn and adapt to new systems and technologies.

• Five or more years of professional or educational experience.
• Experience working with adult learners.
• Familiarity with University of Maine systems and technologies, including Maine Street and educational platforms such as Brightspace.

The salary for this full‑time position is $45,300.00. The university offers medical, dental, vision, retirement, and tuition waiver programs for employees and dependents. Additional wellness programs and the Wellness Council of America’s Well Workplace Award highlight the university’s commitment to employee well‑being.

Materials must be submitted via the “Apply Now” button or by visiting the UMPI Careers Page at (Use the "Apply for this Job" box below). For a complete application, create an applicant profile and submit the following:

• Cover letter
• Resume

Applications will be reviewed on an ongoing basis. For full consideration, applications must be received by March 13, 2026. Applications received after this date may be reviewed at the discretion of the University.

The University of Maine System is an equal opportunity institution committed to fostering a nondiscriminatory environment and complying with all applicable nondiscrimination laws. The System provides reasonable accommodations to qualified individuals with disabilities upon request. For more information, visit the UMS Title IX Coordinator website.