System Support Administrator

* Write and validate technical documents based on requirements on behalf of campus stakeholders. Determine the development priorities. Create and execute User Acceptance Testing scenarios for such area responsibilities as Admissions systems, Production Schedule items, etc.
* Provides technical and user support to campus constituents for both the undergraduate and graduate Admissions systems (Banner, Minerva, uApply and Slate).
* Assess and resolve issues and escalate to supervisor when appropriate.
* Attend Student Records and Admissions meetings and act as resource person to student affairs and admissions offices across campus. Provide support for the Admissions and Student Records Production schedules managing operational reports and automated processes. Assist in the preparation and delivery of user training for Graduate and Undergraduate Admissions systems.
* Administer the Student Information System Production Schedule for reports and automated processes. Is actively engaged in professional development and participates in cross training activities.
* Competitive benefits package (Health, Dental, Life Insurance) ***(if eligible)
**** Defined contribution pension plan (with employer contribution up to 10%) ***(if eligible)
**** Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
* Competitive vacation policy
* Two (2) personal days
* Two (2) floating holidays
* Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
* Paid time off over the December holiday period
* Tuition waiver for regular employees and their dependents
* Up to two (2) days of remote work per week where the position permits
*** Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.**
* *** Knowledge of English:
McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 3 on a scale of 0-4.**
* *** For a definition of our language proficiency levels, please click .
*** Located in one of the world’s great multicultural and multilingual cities, McGill University is internationally recognized for its excellence as a leading institution of higher education and research.
For nearly 200 years, through the work of dedicated people, McGill has been breaking ground in diverse fields and contributing solutions to some of the world’s most significant issues.
McGillians are proud to be part of a community that is both global and local, inspired by challenge and committed to shaping a better future. McGill received a Platinum STARS rating in sustainability, is among Canada’s greenest employers, and is a top Montreal Employer.  Grandescunt Aucta Labore. By work, all things increase and grow.
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