Community Engagement & Training Specialist – Health Programs; Hybrid - Remote, MA

Description & Requirements

Maximus is seeking a Community Engagement & Training Specialist – Health Programs to support learning and development initiatives for the Massachusetts EOHHS program. The Community Engagement & Training Specialist – Health Programs will be responsible for delivering and maintaining high-quality training content, supporting Learning Management System (LMS) activities, and partnering with operational teams to meet program needs. This position also ensures training materials are developed, updated, and delivered in a timely manner, completes required documentation and reporting, and escalates training-related issues to leadership as appropriate to support effective program operations.

This is a hybrid remote position that will be expected to travel up to 40% of the time in the Commonwealth of Massachusetts.

The Massachusetts Executive Office of Health and Human Services (EOHHS) / Mass Health Office of Long-Term Services and Supports partners with Maximus to support statewide initiatives. Our team provides provider education, conducts in-person assessments, and operates call center support to ensure individuals across the Commonwealth receive high-quality, timely services.

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Medical, Dental, Vision, Prescription, and partially funded HSA;
  Life insurance and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - 401K Retirement Savings plan and Company Matching.
• Unlimited Time Off Package - Holidays, extended sick leave, UTO, and disability coverage.
• Holistic Wellness Support - Resources for physical, emotional, and financial wellness through EAP.
• Recognition Platform - Acknowledgement of outstanding contributions.
• Tuition Reimbursement - Support for ongoing education and development.
• Employee Perks and Discounts - Additional benefits for employees.
• Maximus Wellness Program and Resources - Range of wellness programs and resources.
• Professional Development Opportunities - Training programs, workshops, conferences.
• Licensures and Certifications - Maximus covers renewal expenses.

• Create and develop training curriculum and training materials based on proven adult learning techniques.
• Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
• Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
• Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
• Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
• Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
• Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
• Responsible for adhering to established safety standards.
• Develop solutions to a variety of problems of moderate scope and complexity.
• Contribute to the completion of organizational projects and goals.
• Communicate on complex or sensitive issues or draft responses for supervisor or manager.
• Perform other duties as assigned by management.
• Primarily responsible for content development and LMS administration, providing the most up-to-date education and information on various services and programs to clinical professionals like physicians, caregivers, and the general community.
• Strengthens relationships to ensure referrals, visibility, and program awareness.
• Re…