Online Course Coordinator; ABDA, IT & AWS

Job Summary

Academic Program Specialist 2 – Academic Program Management – Full time, based at ASU’s Tempe campus.

Salary: $56,000 per year (depends on experience)

Funding: No Federal Funding

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR
• Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

• Provide an engaged presence on in-course discussion boards—answering learner questions, offering feedback, and fostering community building.
• Supervise graders and instructional aides for the course(s).
• Assist with hiring and training graders and instructional aides by evaluating resumes, conducting interviews, and leading onboarding sessions.
• Offer constructive and timely feedback on the quality of work submitted by both learners and instructional staff to ensure continuous improvement.
• Host weekly check-in meetings with the course grading team to discuss progress, address challenges, and implement strategies for enhancing course efficiency and effectiveness.
• If applicable, host a weekly 45‑minute live discussion session via Zoom during regular school hours for the NEON partners to enhance student engagement and deepen understanding of the course content.
• Maintain the quality and consistency of learner feedback, empowering students with actionable insights.
• Work with the Faculty of Record and leadership to resolve learner issues and review academic integrity cases.
• Prepare course data and provide insights to inform course evaluation and future revisions.
• Collaborate on course updates and improvements based on learner performance and feedback.

• Master’s degree in computer information systems.
• Demonstrated excellence in online teaching or course facilitation within [discipline area].
• Proficiency in Canvas (or comparable LMS) for managing all aspects of a course.
• Evidence of leveraging technology to support and enhance large‑scale course delivery.
• Demonstrated ability to work collaboratively as part of a diverse instructional team.
• Ability to work independently with sound judgment that prioritizes learner experience and success.

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or is subject to resolution of conflicts.
• May be required to perform tasks in the field within and/or across University campuses.
• Ability to clearly communicate to perform essential functions.

Fingerprint background check is mandatory. ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check and fingerprint check.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.