Learning Facilitator

Summary

Deliver blended, learner‑centered training for car wash, convenience store (c‑store), and home office employees, including hands‑on repair & maintenance, systems instruction, sales & service coaching, and leadership development. This role plays a critical part in driving consistent performance, safety, and customer experience across locations.

• Plan and deliver classroom, virtual, and on‑the‑job training.
• Lead hands‑on repair and maintenance workshops, manager‑in‑training programs, HR workshops, leadership development, and new‑hire orientation.
• Teach and coach sales & service techniques (personal service, empathy, active listening, objection handling).
• Provide systems training (POS, HRIS, support ticketing, diagnostic tools).
• Deliver leadership and supervisory modules (coaching, feedback, scheduling, conflict resolution).
• Create and maintain lesson plans, SOPs, job aids, and assessments.
• Assess skill gaps and track training effectiveness using operational KPIs such as sales, conversion, retention, customer satisfaction, downtime, reviews, and secret shop scores.
• Mentor staff, coordinate with cross‑functional teams, and manage training logistics and safety.
• Additional duties as needed.

Bachelor’s or Associate degree in a related field (education, training, organizational development) preferred, or equivalent combination of education and experience.

• 3+ years training delivery or facilitation experience preferred.
• Experience supporting hands‑on operational, technical, or maintenance training preferred
• Sales and service coaching experience a plus
• Familiarity with Microsoft Office, POS, and CRM tools.
• Strong facilitation, communication, and instructional skills.
• Valid driver’s license and willingness to travel to field locations as required by the role

• Ability to remain in a stationary seated or standing position for various increments of time
• Able to move about to access a variety of tools and office equipment
• Able to consistently operate a computer or other electronic device
• Able to ascend or descend a ladder, crouch or crawl
• Ability to lift up to 50 lbs, lift over head, twist and turn body when appropriate
• Must be able to communicate clearly through both verbal and written form
• Comfortable working in field conditions (outdoors, noise, grease, wet surfaces, confined spaces) when required.