Sr. Director Analyst, Communications Analytics and Technology; Remote

Position: Sr. Director Analyst, Communications Analytics and Technology (Remote)
About This Role
Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner Business and Technology Insights. Using exceptional research and analytical skills, a Senior Director produces pragmatic and provocative research to help Gartner clients propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via virtual meetings, sales support visits, and Gartner events to discuss complex client challenges and offer appropriate recommendations.

This role sits within Gartner’s Marketing & Communications practice and will address the needs of Chief Communications Officers and their key leaders in transforming the communications function through technology and data and analytics. As disruptive forces inside and outside the enterprise impact the expectations and objectives of CCOs and their teams, this role will focus on measurement, data, and analytics as well as the communications technology and AI needed to support a data driven function and to turn disruption into opportunity.

Designing and implementing data-driven strategies to elevate the impact and value of the communications function.

Building robust measurement and analytics frameworks to demonstrate and optimize communications effectiveness.

Translating data insights into actionable recommendations that support business objectives and drive organizational outcomes.

Developing scalable solutions for collecting, analyzing, and acting on employee and stakeholder feedback.

Guiding teams through the adoption of new data sources, technologies and tools to increase efficiency and innovation.

Building team skills and talent to utilize these methods and tools in their daily work.

Fostering a culture of continuous improvement by embedding analytics and measurement into everyday communications practices.

Advising on best practices for integrating AI and automation to support strategic communications initiatives.

Enabling CCOs and their teams to communicate the value of their function to the C‑Suite and other stakeholders using clear, data-backed narratives.

Leading transformation efforts that align people, processes, and technology to maximize the function’s strategic contribution.

What You Will Do

Create innovative, thought provoking, and highly leveraged “must-have research” content

Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client’s needs and requests that accelerate the client’s ability to act

Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

Demonstrate thought leadership in establishing research positions across a team of analysts

Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face‑to‑face interactions

Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

Support Research and Sales:
Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

Provide high quality and timely research content peer review

Build credibility as an industry expert to represent Gartner research, methodology and strategy

Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community

Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery

Be a mentor and a coach by supporting more junior team members

Be client‑centric while…