Student Systems Officer – Student-Facing Services

Student Systems Officer – Student-Facing Services

Location: Egham

Salary: £29,297 per annum - including London Allowance. This is the expected starting salary for this post. Appointment at a higher point may be made for candidates who demonstrate exceptional skills and experience relevant to the role.

Post Type: Full Time

Hours per Week: 35

Weeks per Year: 52

Closing Date: 23:59 hours GMT on Friday 13 March 2026

Reference: -R

Right to work: Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.

Full-Time, Fixed Term (until 31 July 2027)

Applications are invited for the post of Student Systems Officer for Student-Facing Services in the Directorate of Student Administration.

Royal Holloway, University of London is undertaking a major Project to replace its Student Record System (SRS) and transform the operating model for Student Study Services. The SRS underpins the entire student journey, from application through to graduation. This project is central to our commitment to delivering a modern, efficient, and student-focused experience. The new system will support all aspects of the student lifecycle and will play a vital role in helping the University meet its strategic goals for student recruitment and student experience.

This role will be a key member of the Project Team to implement the new system and deliver the new operating model.

The Student Systems Officer will be based in the Student Systems Teams within the Student Administration Directorate, which is responsible for delivering the administrative functions involved in the student lifecycle, from Enrolment to Award.

Under the direction of the Student Systems Manager, the Student Systems Officer will play a key role in the SRS Project. They will ensure that the user-facing elements of the SRS provide an intuitive, accessible, and secure platform through which students (including applicants) can interact with services. They will work closely with colleagues across the University to ensure the consistency of appearance and process for student-facing elements so users have a familiar experience from application to study to graduation.

The post-holder will play a key role in ensuring the system meets user needs, aligns with institutional policies, and supports an excellent student and staff experience.

This role provides a unique opportunity to help deliver a significant digital transformation project. It will be at the forefront of building a solution that supports thousands of students and staff, improving how they access information, services and support, every day. The role holder will be passionate about user-focused digital solutions and want to make a real difference in the higher education sector.

Benefits:

• Generous annual leave entitlement
• Training and Development opportunities
• Pension Scheme with generous employer contribution
• Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing
• Free parking

The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.

For queries on the application process the Human Resources Department can be contacted by email at:

The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.

Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.