Student Success Coordinator

Student Success Coordinator

Based:
Walbrook Institute London

Salary: £27,000–30,000

Hours:

37.5 hours/week

Are you passionate about supporting students and delivering an outstanding student experience? Do you thrive in a fast-paced, student‑centred environment? Are you committed to inclusivity, wellbeing, and helping students succeed?

Then apply for our Student Success Coordinator role, based at our central London campus.

As a Student Success Coordinator, you’ll be the first point of contact for students, providing high‑quality, holistic support both on campus and online. You’ll champion the student voice, help deliver engagement and wellbeing initiatives, and play a key role in building a vibrant, inclusive student community. You’ll work closely with the Student Engagement team to support events, monitor engagement, and ensure every student receives the guidance they need to thrive.

• Provide frontline support for student queries (in person and online)
• Monitor attendance and engagement, and proactively reach out to students
• Support the planning and delivery of student experience and engagement events
• Champion student voice initiatives, including surveys and feedback forums
• Collaborate with colleagues to ensure seamless support and community‑building
• Maintain accurate records and contribute to service KPIs
• Ensure all activities align with institutional policies and safeguarding requirements

• Experience in student support, education, or a related field
• Strong communication and relationship‑building skills
• Commitment to equality, diversity, and inclusion
• Ability to work collaboratively and flexibly in a busy environment
• Digital capability and confidence using online platforms
• Experience supporting students from diverse backgrounds (desirable)

This role is based on campus in London. Hybrid/remote working is possible up to one day per week on a rota basis. We support flexible working and welcome candidates seeking career flexibility.

Before applying, please read our Privacy Policy (see our website for details).

To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.

Please note:

We may close the advert early depending on application volume. Due to high volumes, we may not be able to respond to all unsuccessful applicants.

• Company pension plan
• Life insurance
• Perkbox membership

• Work Your Way – flexibility that works for you
• Generous holiday entitlements, increasing with length of service
• Excellent maternity & paternity policies
• Volunteering days
• Birthday day off

• Wellbeing Group programmes
• Twice a year "wellbeing pass" to allow time for yourself
• Employee Assistance Programme (EAP)

Closing date: 26th February 2026

Interviews: w/c 2nd March 2026