Oracle CCS Instructional Designer

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We are seeking an Instructional Designer experienced in creating instructional materials, e-learning modules, interactive guides, and scenario-based training. This opportunity is based in Richmond, VA, with a primarily onsite presence and some remote work flexibility available.

Qualified candidates must have operational knowledge in Call Center and Billing Operations, preferably in the Utilities sector.

Duties Include:

• Design instructional materials, e-learning modules, interactive guides, and scenarios-based training

• Develop assessment tools and KPIs to measure effectiveness of content and training

• Ensure schedule, scope and budget are maintained.

Required Skills:

• 7+ years’ experience in instructional design, curriculum development, and large-scale training program implementation

• Skilled in developing e-learning modules, interactive presentations, and instructional guides

• Proficient use of authoring tools, preferably Camtasia, SnagIT, Microsoft 365

• 7+ years of experience in Training and Quality Assurance in Call Center and Billing Operations, preferred

• 5+ years of operational experience / knowledge (call center, billing, revenue /collections, dispatch, and field services) preferably in the water and gas industries and /or other utilities, preferred

• Must possess a great personality, be an active listener who is approachable and has a great sense of humor

• Intermediate – expert level in Microsoft Office Suite, Teams, and Forms

Seniority level

• Seniority level
  
  Mid-Senior level

Employment type

• Employment type
  
  Contract

Job function

• Job function
  
  Education and Training
• Industries Information Services

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