Assistant Director of Online and Distance Education Enrollment Management

Overview

Reporting to the Associate Director of Online Distance Education Enrollment Management, the Assistant Director of Online and Distance Education Enrollment Management provides supervision, support, and assistance in a results‑oriented online enrollment operation. Located on our Campus in Bangor, Maine, the position offers hybrid and remote options based on the employee’s location. Within the Online Admissions team, this role is a point of assistance and escalation for Enrollment Counselors and is expected to demonstrate strong leadership, supervisory skills, sound decision‑making abilities, and dedication to the goals of the University.

This position is focused on supporting recruitment of a population of students interested in online undergraduate and graduate programs or other offerings at Husson University. It includes all aspects of the admissions recruitment cycle, including communication with prospective students and business partners to aid in recruitment. The Assistant Director maintains accurate records and works proactively with team members through all stages of student recruitment from prospect identification through matriculation.

• Collaborate with the Associate Director of Online and Distance Education Enrollment Management to improve the software, systems, policies, and procedures that are utilized to achieve the recruitment targets and objectives.
• Support the Associate Director of Online and Distance Education Enrollment Management with oversight of recruitment initiatives and office operations including prospect development, enrollment marketing efforts, technology implementation, and database management.
• Evaluate, train, and supervise a team of Enrollment Counselor staff, implementing and reinforcing effective recruitment strategies and policies that meet annual university enrollment goals.
• Assist the ADODEE with recruitment planning, communications development, and outreach efforts.
• Meet or exceed recruitment goals, which are set annually.
• Respond to inquiries regarding applications, admission policies and procedures, financial aid availability and program offerings at Husson University through prompt response to phone calls, text messages and email inquiries.
• Provide informational materials and admission counseling services for prospective online students.
• Become knowledgeable and articulate about Husson University online and on‑campus graduate programs, market niche, strategies and procedures.
• Assist students through all aspects of the admissions process for online and on‑campus graduate programs including the collection, evaluation and distribution of documents and information related to their admissions file using the University’s CRM platform.
• Maintain telephone and electronic contact and initiate correspondence with prospective students, including appropriate and consistent follow‑up, with a high call volume schedule to consistently meet performance goals that are consistent with best practices in serving online and post‑traditional students.
• Participate in recruitment events and travel, representing the university at graduate and career fairs and conducting on‑site presentations for prospective students and/or advisors, as requested.
• Conduct virtual and in‑person informational campus visits for prospective students and their guests, as well as representing the University at events and other functions as requested.
• Create and maintain student files using the University’s CRM: SLATE.
• Review applicant files and make admission and merit scholarship decisions; academically advise, monitor compliance of application, and enroll first‑time students.
• Ability to work evenings and weekends.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Bachelor’s Degree required, Master’s Degree preferred, with an appreciation for professional and online education experience.
• 2‑4 years’…