Implementation Specialist

** Compensation Range:
** Annual Salary: $56,890.00 - $76,800.00
*** To be considered for this role, applicants must currently reside in Los Angeles County. We’re excited to connect with local candidates who are passionate about making an impact in our community!
***** Position Summary
** The Implementation Specialist supports the customer life cycle for Harmony Academy partners, including partner engagement and training. Facilitates professional learning and development, along with additional supports (e.g., coaching and user conferences), for partners and users (K-12 providers such as schools, school districts, and out-of-school time programs) to improve and grow individual and organizational social and emotional learning (SEL) competence to implement Harmony Curriculum and Harmony Professional Learning with quality.

As both the Harmony Curriculum and Harmony Professional Learning product and SEL content expert, the Implementation Specialist supports the regional Account Manager and/or Account Executive to ensure implementation success and ongoing commitment across both programs. In partnerships, the incumbent creates a positive user experience and fosters partnerships while building relationships with partners through receipt of expert professional learning and support.

Uses approved program training resources to build the capacity of partners through methods such as asynchronous, synchronous, blended, professional learning communities (PLCs), on-site, and national and regional summits while adhering to our content and learning and development process. Serves in a critical role in helping to identify and support the development of professional learning offerings provided by the Professional Learning team.
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* Essential Functions:

*** Complete product certification and onboarding to ensure the correct processes are being followed and correct content delivery is maintained.
* Develop expertise in the Harmony Curriculum, Harmony Professional Learning product, and SEL content to effectively support implementation and training. Balance and organize the learning and development of several partners at one time within an assigned geographical region while maintaining professionalism and expertise.
* Identify professional learning, development, and support needs of partners alongside the Account Manager and/or Account Executive through surveys, interviews with employees, and/or consultations with leadership teams.
* Work in tandem with the Account Manager and/or Account Executive and the partners to establish objectives for the identified training(s).
* Partner with the Account Manager and/or Account Executive to provide strategies for successful implementation of accounts.
* Create comprehensive implementation plans with partners, including partner goals, team resources, professional learning plan, and implementation supports.
* Maintain regular partner engagement through ongoing training, meetings, and outreach.
* Determine appropriate audience, content, and modality to meet the established objectives for the identified training(s).
* Deliver training(s) to, and support, the partners and users in their development of product usage and SEL growth.
* Evaluate training(s) through feedback and/or surveys from partners to determine accomplished objectives and plan for future training, as needed.
* Support the development and execution of various professional learning events, including district, regional, and national events (e.g., train-the-trainer, professional learning communities, extended blended learning opportunities, district series of professional learning).
* Contribute to training strategies and development of tactics and tools.
* Help with conducting needs assessments, formulate training plans, and analyze and identify methodologies to improve existing product and training materials as necessary.
* Assist and support in the development of content for training, coaching and certification programs through, for example, identification of user needs and identifying content and objectives of professional learning, as well as input, review of professional learning content and materials (e.g., PowerPoint decks, handouts, program materials, as needed), and quality assurance of functionality.
* Aid in developing and updating deliverables including admin guides, admin and end user job aids, instructor materials, certifications, etc.
* Engage with Harmony Academy staff and partners to build a community of practice in SEL through facilitation, coaching, consultation, and mentoring with an equity lens.
* Provide mentorship and support to per diems and other teacher leaders.
* Collect and enter data into appropriate databases (e.g., Training Registration Site) and maintain accurate records of professional learning metrics (e.g., number of trainings facilitated, number of registrants, number of attendees, and survey responses).
* Demonstrate professionalism and qualities consistent with SEL competencies as conveyed by Harmony and Harmony…