Program Coordinator

Syracuse University

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.

$21.00 - $23.35

Staff Level: S4
FLSA Status:
Non-exempt

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.

Full-time

The Program Coordinator is a key player in planning and implementing the family orientation and Welcome Week programs for families and hires, trains and supervises the Family Support Navigator student leader team and a NODA Intern. The staff member takes a lead role in scheduling, securing presenters for and facilitating virtual initiatives for family engagement with the University. The Program Coordinator manages program logistics and facilitates collaboration with many campus partners to plan Family Weekend (serving over 5,000 families and supporters) and recruits, trains, and supervises Family Weekend volunteers.

The Program Coordinator engages the family members and supporters of the university’s undergraduate students, supports student success and creates opportunities for family/supporter involvement in the student experience. The staff member shares responsibility with the Director for supporting families in crisis and fields critical feedback from the family constituency on behalf of the University. They help families identify appropriate resources and provide support as they and their student solve problems.

In addition, the Program Coordinator liases with the Student Experience Communications team to manage communications and social media strategies for the department within University guidelines.

• 2-3 years’ experience in a higher education setting strongly preferred.

• Excellent oral and written communication skills and experience writing and editing communications.
• Thorough knowledge of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint.
• Adobe Creative Suite experience and web editing skills (e.g., Word Press).
• Event/Program planning and implementation experience.
• Evidence of working collaboratively with colleagues in a complex organization.
• Supervisory experience or skills.
• Ability to multi-task and stay organized.
• Ability to build relationships with constituents and manage confidential information.

• Implement Family Weekend program (5,000+ participants) for the families/supporters of all undergraduate students, inclusive of content, scheduling, campus collaborations, logistics, and program coordination.
• Ensure program aspects include academic support, inclusive programming, and programming that encourages family/supporter curiosity about campus resources and allows for family interactions with one another.
• Develop and implement communication plans and initiatives (with the direction of the Student Experience Communications Caucus) for family members of upper division students, first‑generation students and those registered for and attending Family Weekend.
• Monitor activity on up Vs. six parent‑administered Facebook groups to share trending issues with the Director and other divisional and University‑wide leadership.
• Leverage the tools within the Campu
  
  ESP Orange Family Connection portal to provide targeted communication to families, advertisements, and moderate several discussion boards.
• Use internal social media channels and other key Syracuse University channels, in consultation with SE Communications, to amplify messaging to families and supporters.
• Recruit, train, and supervise the Family Support Navigator team (10 undergraduate student leaders) and a NODA Intern for the Summer Family Orientation Program by developing and…