Serving Spouses Transition Specialist

Overview

Reporting to a Program Manager, the Transition Specialist (TS) is primarily a service provider of Hire Heroes USA’s Client Services to active-duty service members, veterans, and military spouses. The TS functions as the primary support to clients providing coaching on pre-and post-employment. The TS provides informed mentorship related to future career planning and skill-building in support of client’s job market readiness, addressing career discovery and decision-making, experience development, personal branding, networking, and job search feedback.

The TS will act as an advocate of the program to external stakeholders and a subject matter expert on all matters related to the military transition process. Most of the TS time will be spent interacting with clients in person, on the phone, or via email, to educate the client on effective job search techniques, improve the client’s resume, develop the client’s interview skills, and assist with job placement, when able.

The successful candidate should possess career coaching, resume writing, public speaking, and outreach experience. This is a full-time, remote position.

• Provide education and career guidance to clients via 1:1 phone sessions, email, and text
• Conducts needs assessments, identifying specific performance and knowledge gaps; educate clients on job search skills and industry trends
• Review, create and revise professional and personalized resumes for all clients in accordance with Client Services standards; provide guidance and direction to the client on effective tailoring; provide a professional level resume reformatting, grammatical corrections, and targeted content ensuring accuracy and strategic phrasing of responsibilities and accomplishments
• Develop job search strategies and provide job lead generation coaching personalized to the client’s needs and desired career goals
• 25% of time conducting periodic follow-up providing job search coaching and additional services
• Manage a pool of active job seekers and maintain communication at a regular cadence in accordance with Client Services standards; advise clients on the job search process, answer questions, and equip them with the tools and resources needed to land a fulfilling job in their chosen discipline
• Implement career offerings such as mentor sessions and online workshops that deliver asynchronous and synchronous career content to clients related to topics such as career exploration and planning, job search tactics, and networking
• Maintain an in-depth understanding of various aspects of career planning; stay aware of significant changes or developments within the field
• Contribute to thinking on how we can best serve our users in the long-term by providing feedback to leadership about frontline experiences
• Develop knowledge through various certifications, classes, and professional publications to include routine internal training events and opportunities
• Support events and initiatives by cultivating collaborative partnerships with internal and external stakeholders as an ambassador of the program
• Maintain quality, accuracy, and privacy of assigned client information in the Hire Heroes USA content-management system per Client Services standards

• Basic proficiency with Salesforce Lightning
• Advanced proficiency with Microsoft Office Suite, Google Suite, Zoom, and Social Media platforms such as Linked In, Instagram, and Facebook
• Knowledge of fundamentals of career exploration, effective job search tactics, and strategy, and overall career planning and management
• Outstanding oral and written communication skills, high emotional intelligence, and the ability to translate career topics to audiences of widely different levels of experience and knowledge
• Ability to gather and synthesize large amounts of information to develop the expertise needed to support the evolving needs of the Client Services team
• Ability to create and manage relationships via phone, text, and email with a demographically diverse client population at varying stages of their education, work, and life
• Strong listening and communication skills, with the ability to adjust your style…