Management Analyst

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Job Location:

Division of Benefits and Medical Eligibility (DBME), Program Support Administration (PSA), 8620 North 22nd Avenue, Phoenix, Arizona 85021

Salary: $25.6491 / Hourly ($53,350.13 Annually)

Grade: 20

Closing Date:
January 22, 2026

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video.

Come Join the DES Team!

If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.

The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Management Analyst 3 (MA
3) for the Program Support Administration (PSA). This position is a subject matter expert responsible for providing support to DBME staff, agency partners, contractors, and community partners related to delivery of public assistance programs Supplemental Nutrition Assistance Program (SNAP), Medical Assistance (MA), and Cash Assistance (CA) programs. Develops, implements, and delivers coaching and training to all levels of staff, including new employees either in support of or as a supplement to countermeasures or training plans.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and responsibilities include but are not limited to:

• Takes a lead role in working with others to create, maintain, and deliver training in support multiple levels of division staff. Includes aftercare, refresher courses, annual recertification training, ongoing education and other learning opportunities. Direct coaching collaboration and training support across DES divisions, agencies and community partners. Includes field training materials and resources needed for continuing education courses.
• Analysis of quality and productivity performance, and development or support of action plans for improvement in response to State and Federal audits. Includes researching and analyzing timeliness and error trends (including system/technical-related barriers) and providing collaborative support for problem-solving efforts across the division and with partner agencies.
• Communication through various forms of media regarding current workforce activity and quality trends, analyzing data, project management approach, etc.

Knowledge of:

• DBME training systems, adult learning principles, learning management systems, data tracking, reporting principles, and survey instruments.
• Customer service and communication principles and collaboration through applications.
• Writing related to grammar, punctuation, spelling, proper syntax, and proper sentence structure. Service offerings, customer service principles and processes.

Skills in:

• Balancing, prioritizing, organizing multiple tasks and synthesizing feedback and adjusting plans accordingly.
• Training delivery, including classroom…