Student Services Manager; Outreach and Recruitment

Position: Student Services Manager (Outreach and Recruitment)
The Student Services Manager is a key leader of the college's Outreach and Recruitment team, responsible for planning, implementing, and managing comprehensive student services and recruitment initiatives. This role oversees all efforts to engage prospective students from initial contact through enrollment and onboarding. Supporting the college's Strategic Enrollment Management (SEM) goals. The manager leads and supervises staff including all hiring, onboarding, evaluating, supervising of both the recruitment staff as well as the navigators and call center.

The manager is responsible for excellent customer service, communication strategies, and recruitment programs. They direct work related to CRM systems, use data to guide outreach strategies, and prepare reports to support enrollment growth and student success. Additionally, the position coordinates campus tours, onboarding events, and community outreach, ensuring consistent communication with prospective students. The manager also represents the college at major events and participates in strategic planning and committee work to advance institutional goals.

To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

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How to Apply

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Essential Functions

30% - Manage the comprehensive Outreach and Recruitment department. Plan, organize, supervise, and evaluate the work of full-time and part-time staff, including recruiters, call center staff, and enrollment navigators. Oversee customer service operations, communication strategies, and recruitment programs. Coordinate and oversee outbound communication campaigns and ensure consistent follow-up with prospective students via phone, email, online chat, and text.

20% - Plan, coordinate, and implement prospect tracking using CRM systems. Collect, analyze, and report data to assess program effectiveness and inform outreach strategies. Apply data-driven decision-making to identify and analyze enrollment trends and support Strategic Enrollment Management (SEM) goals. Ensure the effective use of technology to document work, track progress, and enhance efficiency.

20% - Plan, develop and manage the department budget. Monitor operational compliance with policies and regulations and implement policies, goals and guidelines.

15% - Plan and deliver workshops, information sessions, and campus tours for prospective students. Coordinate onboarding events and community outreach activities. Develop marketing materials, recruitment collateral, and presentations to promote enrollment and student engagement.

10% - Participate in division, college, and district-wide events and initiatives such as orientation, graduation, Open House events, and school outreach. Actively engage in college and district strategic planning efforts and serve on committees that advance institutional goals.

5% - Perform other related duties as assigned.