Associate Director of Online Admissions

Overview

LIM College - The Business of Fashion & Lifestyle is currently seeking candidates for the position of Associate Director of Online Admissions
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GENERAL DESCRIPTION: Founded in 1939 and located in midtown Manhattan, LIM College is a female-led and owned institution focused on the global business of fashion and lifestyle. Offering master’s, bachelor’s, and associate degree programs, LIM prepares students for career success via an immersive approach grounded in real-world experience and learning by doing required internships. LIM College’s commitment to excellence in business education ensures graduates are sought after by a wide range of employers, as evidenced by a Career Outcomes Rate of 96% for the Class of 2022.

Alumni excel throughout all areas of fashion and lifestyle and have gone on to work for companies such as Chanel, Gucci, Alexander McQueen, Ross Stores, The Financial Times, Ulta Beauty, Google, Saks Fifth Avenue, Cannabis Creative, and The National Football League.

POSITION

PURPOSE:

LIM College is seeking a dynamic Associate Director of Online Admissions. This role will report to the VP of Online Learning to scale online enrollments across undergraduate and graduate programs. The Associate Director of Online Admissions is responsible for driving and meeting or exceeding all budgeted start goals and expectations. They oversee the very front end of Online Student Financial Services, Online Registrar, and Online Student Services.

They will provide leadership, hiring, training, coaching and operational services to the LIM College Online Admissions Counselor. They will also provide leadership with strategic recruitment efforts of online programs.

SALARY RANGE: $84,500 - $87,000/Annually

• Recruitment — Maintain a caseload of students and recruit/contact, engage, and follow up with prospective students and applicants to achieve enrollment goals.
• Deliver a comprehensive suite of recruitment services to ensure a high-quality experience for students.
• Adhere to admissions policies and procedures.
• Work across the College and facilitate timely processing of the status of their admission documentation, including ensuring the communication guidance on financial aid requirements, regulations, loan availability & application, packaging, internal payment plans and required paperwork.
• Collect, audit and ensure all Admissions documents, forms, credentials and requirements are accurately and timely collected, processed, recorded and filed, in accordance to internal policies and standards.
• Make decisions on completed Online Student applications.
• Oversee department’s quality and customer service by monitoring phone calls and emails to/from students, the quality of the conversations, response time, call volume, student surveys and other sources of feedback. Ensure consistency of quality of service between the Office of Admissions and Online Admissions.
• Coordinate and facilitate periodic departmental training programs ensuring the Online Admissions Counselor is fully knowledgeable and up to date on the processes they conduct and the information they deliver to the students.
• Ensure the intake of institutional forms, both paper and electronic, to online students.
• Adhere to LIM College’s financial policies and procedures.
• Collaborate with Online Advisors to ensure accurate information is shared with online students.
• Maintain student records and enrollment statuses via Slate during the enrollment process.
• Oversee the notification to online students of missing information or documentation related to financial clearance. Communicate with Student Financial Services regarding online student financial clearance.
• Identify and achieve goals and targets for increasing and sustaining enrollment of targeted online programs through outreach campaigns, one-on-one follow-up with prospective students, developing strategic relationships with schools, communities, and organizations.
• Identify and communicate growth and development opportunities and respond to emerging issues.
• Liaison with internal and external offices and departments that enter in the recruitment process.
• Stay abreast of current best practices on student…