Student Services Specialist Senior

Student Services Specialist Senior

Job

Location:

Rio Salado Community College

Full/Part Time:
Regular

Grade: 111

Hiring Salary Range: $20.61 - $26.80/hour, DOE

Work Schedule:

Monday - Friday 8:00am - 5:00pm during the Academic Year; 7:00am - 6:00pm during the Summer Months. This position offers remote work with a combination of onsite and home options based on department needs.

The Maricopa County Community College District is one of the largest community college systems in the nation, serving students through 10 colleges and 31 satellite locations. Our mission is to create excellence in education for a better world. We focus on people, not profits, with 100% acceptance, zero rejections, and affordable tuition. We are the largest provider of workforce development training in the state, supporting one out of every 28 jobs in Maricopa County.

Our 10 colleges and district office support nearly 10,000 jobs and careers throughout Greater Phoenix.

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company‑paid Life Insurance, AD&D, and Short‑Term Disability plans
• Arizona State Retirement System (ASRS) Pension with employer‑matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

• District‑Wide Wellness Program with workshops and webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
• Employee Assistance Program (EAP)
• Sight‑On‑Site Eye Care Services
• Mobile On‑Site Mammography Screenings
• Pre‑Retirement Planning Events
• Public Service Loan Forgiveness eligibility for federal Direct Loans when working full‑time for an eligible employer

Provides case management advisement to an assigned caseload of students by Field of Interest under a Guided Pathways model, including advising prospective students. Supports student services programs, processes information, and refers students to resources, performing technically demanding support tasks and extensive advising responsibilities.

• 70%: Provides end‑to‑end academic advising to a caseload, supports retention and success through various communication modes, and identifies academic options. Monitors progress, provides outreach, escalates issues, and performs complex data operations such as degree progress reports.
• 20%: Facilitates Guided Pathways activities, serves as an institutional resource, coordinates with departments, and provides training and interpretation of policies related to advising, retention, and success.
• 10%: Analyzes and maintains student and program data, evaluates processes, and recommends improvements based on planning and assessment tools.

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience with educational program development, student advisement, financial aid, or related student development programs.

OR an equivalent combination of the degree and directly related full‑time work experience sufficient to perform the essential duties, unless otherwise required by law.

• Bachelor's degree
• Recent student services experience in a college or university setting
• Recent academic advisement experience in a college or university setting
• Strong oral and written communication skills

Travel to campus during interview and selection may be at candidate’s expense. Assignments may require travel to all MCCCD locations, nights, weekends, or prolonged computer screen time. The position may require lifting or carrying up to 25 lbs. Holds a valid State of Arizona Class D Driver's License and meets district driving standards.

Applicants must submit a cover letter and resume demonstrating how they meet the minimum and desired qualifications. All minimum requirements must be met at the time of application. Additional materials…