Financial Aid Technician

Please see Special Instructions for more details.

Our college strives to make a positive difference in people’s lives through accessible and excellent educational programs and services. Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.

Washtenaw Community College is an Equal Opportunity Employer.

Posting Number: 0603802

Position Title:

Regular full-time

Position Type:
Staff Position (Full Time/Part Time)

Department/Office:
Student and Academic Services

Why Join WCC?

• An inclusive, welcoming environment for our students, faculty & staff
• 4:1 Employer Match for Retirement
• Tuition reimbursement for colleges outside WCC

The Financial Aid Technician will facilitate and support daily operations of the Office of Financial Aid focusing on leading all customer service initiatives, providing the highest level of customer service to students and their families, processing of state and institutional aid, and performing all related financial aid functions.

• Provide exceptional customer service to students and families both in person and remotely utilizing various technologies such as Teams, Chat software, Zoom, Outlook.
• Analyze, troubleshoot, and resolve general and high priority issues by collaborating with team members and appropriate college offices to ensure that students and their families receive the highest quality of service.
• Process and administer all federal, state, institutional or outside aid programs.
• Process all student scholarship checks working in conjunction with the Cashier and Financial Services offices for processing and reconciliation.
• Process, award and monitor State of Michigan grants and scholarships. This includes verifying individual eligibility with the State of Michigan, awarding in Banner based on residency and enrollment status and reconciling to the roster received from the State of Michigan to ensure the college receives proper payment.
• Perform evaluation of the unusual enrollment pattern flags to determine student eligibility. This includes analyzing student enrollment records in the National Student Loan Data System (NSLDS), evaluating transcripts from all colleges attended to determine if credit was earned, and communicating the outcome of the evaluation to the student.
• Process and award Financial Aid Book Certificates and Late Book Request. Evaluate application and determine eligibility and awards.
• Evaluate FAFSA records to determine what data elements need to be verified to complete the verification process. This may include federal income tax information, house hold size, number in college, marital status etc.
• Monitor enrollment for students on Satisfactory Academic Progress and Maximum Credit plans. This process includes working with Advisors regarding program course requirements for individual students and communicating with students as needed.
• Monitor students who have conflicting information regarding receipt of a bachelor’s degree. This will include working with Student Records to ensure compliance.
• Under the direction of the Assistant Director, monitor the lifetime Pell eligibility for students. This includes ensuring the most accurate Pell usage data is being used to prevent over awarding of Pell grant funds.
• Coordinate with other staff to continually evaluate and immediately adjust to the changing needs within the office (answering phones, counter, job duties, etc.) to provide exceptional customer service.
• Prepare purchase requisitions for the Financial Aid Office.
• Position is designated as Work from Home eligible. See criteria below.
• Other duties as assigned.

• Knowledge of WCC processes including admission, registration, financial services, etc., in order to resolve complex student issues.
• Maintain an expert knowledge in FAFSA eligibility and application process in order to assist students and families.
• Complete task necessary to process and administer all federal, state, institutional or outside aid programs.
• Instruct students individually, or in a group setting, on how to complete the FAFSA.

• Variable hours, Monday through Saturday 8:00 AM – 7:00 PM.

• High School Diploma or GED, six (6) years relevant work experience and 55 credit hours in related coursework or equivalent.
• Demonstrated ability in various computer applications and operating systems, which may include Microsoft Office, Google, Zoom, Go To Meeting , Teams, Chat software etc.
• Must exhibit extreme multi-tasking ability, as well as organizational skills. This includes working simultaneously on the daily job duties, as well as being available to wait on students/parents at the counter and on the phone calls throughout the day.
• Must have excellent interpersonal and written communication skills to assist with contributing input to improve the…