Online Student Support Specialist

Online Student Support Specialist

Georgia State University –
Perimeter College – The Online Program at Perimeter College is the largest online service in the University System of Georgia. Perimeter College offers most core courses online such as Business Administration and Criminal Justice. Students can elect to take a combination of online and on‑campus courses to fulfill their degree and schedule needs. At Perimeter College, we strive to provide students with a gateway to higher education.

From start to finish, we strive to provide our students with the best educational experience possible.

Online Student Support Specialist candidate is passionate about helping students, supporting faculty, and analyzing data to discover trends. Additionally, the individual is well organized, balances multiple priorities, builds trusting relationships, resolves issues, and is tech‑savvy.

This position is part of a team that supports our online students and reports to the Senior Director of Online Initiatives. The role will be based on the Newton campus of Perimeter College.

Here Is What You Will Do

Prepare and send students information, reminders, nudges, and encouragement via email, text, and phone. Respond promptly to student requests for information, connecting students with service providers and other resources. Answer students’ basic iCollege questions, connecting students to additional support. Maintain frequent communication with course instructors regarding their students and appropriate interventions and support strategies. Use data dashboards to identify at‑risk students.

Work independently and with colleagues to develop best practices and documentation related to online student support.

Assist faculty with reaching out to disengaged students and report findings back to faculty members, while maintaining documentation of the interactions.

Collect, track, and organize student communications and student achievement data. Use databases (iPort, Banner, and Argos) to generate reports. Use Excel to analyze data and discover trends. Use productivity software (Word, Excel, and PowerPoint) and other tools (Mail Chimp and Power BI). Work independently and with other staff to prepare reports for supervisors and colleagues. Recommend changes, share student and other feedback on ways to continuously improve the student experience.

Remain up to date on campus student services and the groups and individuals who provide them. Attend training on job‑related technologies or methods. Serve on committees and working groups.

Bachelor’s degree and two years of administrative experience; or a combination of education and experience.

Perimeter College

Online Instruction

Perimeter Campus

8:30am – 5:15pm

$32,327 – $48,421

G12

Non‑Exempt

Full Time (Benefits Eligible)

01/07/26, 2:27:10 PM – 01/21/26, 11:59:00 PM

To be fully considered for this position, all candidates must submit the following at the time of submission:

• A complete and accurate GSU application
• Resume
• Cover letter
• Three professional references

COMMUNITY:
Fostering a distinctive shared identity and common purpose across our multi‑campus university, IDENTITY, PLACEMAKING & BELONGING:
Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility, TRANSFORMATION:
Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.

Please note, Georgia State University’s career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires.

Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.