Senior Learning Design Professional

Become a part of our caring community and help us put health first

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

IFG is a subsidiary of Humana

The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Learning Design Professional leads the design and development of engaging, effective learning experiences that drive performance improvement for Medicare Advantage sales agents and agency partners. This role requires deep expertise in instructional design, eLearning development, and adult learning principles, combined with the ability to translate complex Medicare regulations and sales strategies into accessible, actionable training content.

• Analyze learning needs through stakeholder consultation, performance data analysis, and needs assessments to determine appropriate learning interventions.

• Design and develop multi-modal learning solutions including eLearning modules, instructor‑led training materials (slide decks, facilitator guides), performance support tools (meeting-in‑a‑box, job aids), microlearning assets, and mobile learning experiences that reflect diverse representation and are accessible to all learners.

• Write clear, measurable learning objectives, and design performance assessments that validate learning transfer and business impact.

• Create storyboards, scripts, and interactive eLearning courses using industry‑standard authoring tools (Articulate Storyline, Rise, Vyond, Cornerstone).

• Develop visual assets and multimedia content that enhance learner engagement and knowledge retention while meeting WCAG 2.1 AA accessibility standards.

• Ensure all learning content meets compliance requirements for Medicare Advantage and maintains CMS regulatory alignment.

• Design content that accommodates multiple carriers’ products, policies, and processes (Humana plus 10+ other insurance carriers).

• Write authentic and valid knowledge assessments.

• Facilitate engaging virtual instructor‑led sales skills and leadership training as well as ad hoc team building exercises.

• Partner with subject matter experts, compliance leaders, sales managers, and agency principals to gather content requirements and validate accuracy.

• Conduct consultative needs analysis to determine whether learning solutions are necessary or if alternative performance interventions are more appropriate.

• Present design concepts and prototypes to stakeholders, incorporating feedback while maintaining instructional integrity.

• Educate stakeholders on adult learning principles and evidence‑based instructional strategies.

• With our organization effectiveness progression, track and analyze training program effectiveness through learner satisfaction surveys, knowledge assessments, completion rates, and performance metrics.

• Conduct regular content audits to ensure materials remain current with Medicare regulations, product updates, and industry changes.

• Implement iterative improvements based on learner feedback, performance data, and evolving business needs.

• Maintain content version control and documentation in SharePoint and our learning management system (Cornerstone).

• Leverage Cornerstone LMS capabilities to deliver personalized learning paths and track learner…