SS- Academic Counselor

Overview

Description and Requirements At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide.

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are:
Brave. Honest. Focused. We embrace a diverse workforce and are committed to hiring and learning from those who share our passion to help others achieve their educational aspirations. We offer excellent benefits, an effective recognition program, and learning tools, including tuition vouchers for employees and their qualified family members.

Student Support Specialists (Academic Counselors) work in a fast-paced, home-based virtual office environment to provide academic advisement, coaching, and customer service to students throughout the student lifecycle. They are available during their shift to accept/make student calls and complete work items delivered based on system priority. They use the University’s coaching model to partner with students, build connections, create action plans, motivate, and resolve student issues.

They serve as the bridge for the student and University administration, ensuring access to information, policies, procedures, and requirements to help students make informed decisions. They are natural problem solvers who may handle issues requiring research, de-escalation, and critical thinking. They must be available throughout their assigned shift to accept/make student calls and complete work items based on system priority.

Important: You must reside in one of the following states: AZ, NV, OR, WA. You must have fully completed a bachelor’s degree prior to applying. This position is expected to start on March 2, 2026.

Schedule: This position is required to start on March 2, 2026. During onboarding, schedule is Monday – Friday, 8:00am - 5:00pm AZ Standard Time with a 5-week training period. After training, schedule will be 9:00am-6:00pm or 10:00am-7:00pm in your time zone, as determined by department needs.

• You must reside in AZ, NV, OR, or WA.
• Bachelor’s Degree completed before applying is required.
• This is a work-from-home position; all work must be completed in a designated home office in an approved state of residence.

• Computer proficient with the ability to learn and navigate various complex proprietary software applications
• Experience with CRMs, Microsoft applications, video conferencing, MS Teams
• General knowledge of the higher education industry and current trends
• General knowledge of fields of study such as business, education, technology, counseling and/or nursing
• Strong…